Special Cases Coordinator

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.                                                

Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring a Special Cases Coordinator supporting the USAID. The objective of this contract is to provide senior-level advisory services to the USAID Human Resources Director in support of the agency’s strategic wind-down. The Senior Advisors will leverage deep institutional knowledge of USAID and the Department of State to guide the implementation of critical foreign service personnel actions—including severance, retirements, and staff transitions—while ensuring compliance with U.S. Government regulations and facilitating coordination with interagency partners. 

The Special Cases Coordinator will manage these highly sensitive HR matters—ranging from employees with special medical considerations eligible for RIF extensions, to those affected by anomalous health incidents, to grievance and performance management processes—ensuring compliance with law, regulation, and agency policy while safeguarding individual privacy and rights.

Responsibilities:

Sensitive Case Management

• Manage individual RIF extension requests related to medical or other exceptional circumstances, ensuring compliance with applicable laws, OPM guidance, and agency policies.
• Handle cases involving anomalous health incidents (AHI), coordinating with appropriate medical, security, and HR offices to ensure thorough review, accurate documentation, and compliant resolution.
• Serve as the primary point of contact for designated “special case” matters, maintaining strict confidentiality and professionalism.

Grievance and Employee Relations Support

• Provide organizational, research, and coordination support for formal and informal grievance casework in collaboration with the Employee & Labor Relations (ELR) team.
• Maintain case tracking systems to ensure timely and complete processing of grievance files.
• Prepare summaries, timelines, and documentation for leadership review.

Performance Management Support

• Support ongoing performance management activities from an HR policy perspective, including developing annual performance review processes, as needed, and policy interpretation.
• Assist in aligning performance management practices with the agency’s reduced operational footprint and transition priorities.

Research, Documentation, and Policy Coordination

• Research applicable laws, policies, and precedents to inform decisions and recommendations.
• Draft correspondence, briefing materials, and decision memos related to sensitive HR cases.
• Coordinate with internal stakeholders (e.g., Office of General Counsel, Security, Medical, and State Department HR counterparts) to ensure timely resolution of cases.

Case Tracking and Reporting

• Maintain secure and accurate records of all special cases in accordance with federal records management requirements.
• Provide regular updates and metrics to the Senior Advisor and Coordinator, External Relations, on case status, trends, and potential policy issues.

Location: This position is remote, but there is requirements to be able to travel to work locations in VA/DMV as needed by the customer.

• Bachelor’s degree in Human Resources, Public Administration, Law, or related field required; advanced degree preferred.
• Minimum of 10 years of progressively responsible HR or related experience, including at least 5 years managing sensitive or complex personnel cases.
• Experience with federal RIF procedures, grievance casework, performance management systems, and HR policy interpretation.
• Demonstrated experience handling cases involving personally identifiable information, including medical information.
• Exceptional discretion, judgment, and tact.
• Strong analytical, organizational, and case management skills.
• Ability to synthesize complex regulatory and policy information into clear recommendations.
• Strong written and oral communication skills for senior leadership audiences.
• Ability to work independently and manage multiple concurrent priorities in a virtual environment.

Clearance:

• US Citizen & Ability to obtain and maintain a Secret security clearance.

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.  We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development.

We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

Commitment Equal Opportunity Employment & VEVRAA

Kentro is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.

Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position.  If you need alternative application methods, please email [email protected] and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email [email protected].