Director of IT

Compensation Type

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

The Joule Dallas, TX

Built in the 1920s, the neo-Gothic landmark building at 1530 Main Street was originally the Dallas National Bank. It dominated the downtown skyline during a thriving era of Dallas banking and West Texas oil booms. Downtown Dallas flourished through the ’80s, but as the 20th century drew to a close, it was a shadow of its former glory. A decade of development deals and massive renovations transformed the then-vacant bank building into a Forbes four-star boutique hotel. Aptly named after the international unit of energy, The Joule brought a charge to downtown Dallas when it opened in 2008. Through a series of further renovations and expansions as adjacent properties became available, The Joule has become a cultural, shopping, and dining destination—a forerunner in the renaissance of downtown Dallas.

Overview

The Director of Information Technology is a driven and passionate professional that will coordinate, organize and actively oversee the operation of the entire Information Technology functions including but not limited to, computer, server and telecommunication systems.

Responsibilities

• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies
• Develop strategies for server and related component implementations and architect the infrastructure required to support those strategies
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems
• Coordinate and collaborate with various information services departments to ensure availability, reliability, and scalability of corporate servers to meet business demands
• Manage and maintain inventories related to systems such as Maintenance/Service/Support, Licensing, Asset Management, Software Systems, Life Cycle Management
• Manage IT staff by training and coaching employees, communicating expectations and appraising performance
• Provide detailed support documentation and maintenance of documentation so that all members of team are able to support any system
• Adherence to established best practices for systems implementation, deployment, monitoring, housekeeping, security, disaster recovery, and backups
• Perform other reasonable job duties as requested by leader

Qualifications

• Bachelor degree in IT or related required
• 5+ years professional IT experience
• Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone.
• Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.
• Hospitality PMS/POS system experience preferred.
• Hospitality Technologies experience preferred.