Help Desk Support Specialist - 400202

Summary:

DNI provides IT help desk services in support of the National Park Services (NPS) - Northeast Regional Office (NERO) in Lowell, MA and Philadelphia, PA. The Help Desk Support Specialist will provide all labor, supervision and expertise to provide desk side (in-person, onsite) and telephonic computer hardware and software support to the National Park Service employees located in the Northeast Region Offices located in Boston, Lowell and Philadelphia. 

Responsibilities: 

• Provide desk side and telephonic support for desktop hardware, software and connectivity for staff 

• Operate and maintain a centralized help desk using a web-based helpdesk system to record all IT support requests 

• Install, configure, and upgrade hardware software and peripheral devices such as printers and scanners 

• Install and configure office computer equipment as needed including desktop computers, notebook computers, handheld devices, peripheral devices, components, and other such similar IT devices 

• Utilize Active Directory to modify user accounts, unlock, and reset network accounts as needed 

• Administer network-based computer security training course completion for new employees as needed 

• Prepare end user technical instructions, manuals and troubleshooting tips as requested 

• Record and maintain property records for computer equipment (transfer, removals, disposition of IT property) and reconciliation of annual NPS property inventory 

• 1+ years of IT support experience 

• Public Trust clearance or eligibility 

• A+ or Network+ Certification preferred 

• Proficiency in Microsoft Office and Windows operating systems 

• Experience with MS Internet Explorer, Google Chrome, and MS SharePoint 

• Familiarity with Gmail for Government and Google Apps Suite 

• Knowledge of webinar client software (Cisco WebEx, GoToMeeting, etc.) 

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

AAP/EEO Statement: 

DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.