Bilingual IT Support Team Member - (Spanish | English)

Are you a highly motivated person ready to excel in Information Technology (IT) while helping change a million lives?

Do you aim for excellence, professional growth, and continuous improvement every day?

If your answer is a resounding YES!!! This opportunity is for you!

About us:

Mangone Law Firm, LLC is a New Jersey-based immigration law firm dedicated since 2012 to helping new Americans obtain legal status in the U.S. We represent immigrants nationwide and are committed to excellence in customer service, deeply understanding our clients' challenges and genuinely caring about their results. At Mangone Law Firm, driven by a strong corporate culture and core values, we are prepared for a bright future and seek talent eager to grow professionally and avoid stagnation.

🌟 We’re an Inc. 5000 Honoree! 🌟

Mangone Law Firm is proud to be recognized on the 2025 Inc. 5000 list of America’s fastest-growing private companies! This honor celebrates our team’s resilience, innovation, and dedication to delivering outstanding results for our clients — even in the most challenging times.

When you join Mangone Law Firm, you become part of a thriving, forward-moving team that’s committed to growth, excellence, and making an impact every single day. If you’re driven, proactive, and ready to grow with a company that’s nationally recognized for its success — we invite you to apply and build your career with us!

As an IT Support Team Member, you’ll be the go-to tech expert behind the scenes—keeping our systems running, our team supported, and our knowledge base growing. Whether it’s resolving tickets, setting up new team members, or building out smart documentation and training, you’ll make sure our team can serve clients without missing a beat.

What You’ll Do

• Respond to support tickets, Slack messages, calls, or emails with clear solutions or creative workarounds.
• Monitor key systems (HubSpot, Monday.com, Google Workspace, GoTo, Aircall) for performance and health.
• Create simple, clear documentation, live trainings, FAQ videos, and onboarding materials using Trainual.
• Identify recurring tech issues, escalate complex cases, and collaborate with automation specialists.
• Handle employee onboardings/offboardings (setting permissions, access, and training materials).
• Jump in on special IT or cross-functional projects as needed.
  

You’re a Great Fit If You Have:

• Experience in IT, systems, helpdesk support, or a related field (2+ years of proven helpdesk experience may substitute formal education)
• Full- time
• Working knowledge of at least two of these: HubSpot, Monday.com, GoTo, Google Workspace, Aircall
• Strong writing skills for documentation and knowledge base articles
• Intermediate to advanced English and Spanish skills (Ingles b1 minimo)

Bonus Points for:

• Familiarity with MFA, basic cybersecurity, and phishing detection
• Curiosity about automation tools (Zapier, n8n) and light data analysis (CSV/Sheets)
• Patience, problem-solving skills, and a service-first mindset

What we offer you:

• Competitive compensation: Base hourly pay between $5–$8 USD/hour, (depending on experience).
• Ongoing professional development to keep growing your skills and advancing your career.
• A dynamic, challenging work environment where your talent will be recognized and rewarded.
• The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.
• Full-Time (40 hours/week)
• Must be available weekends as needed.
• Performance Review: 6-month evaluation to plan next steps and potential promotion.
• PTO: Starts after 12 months of continuous employment.
• Paid certifications (e.g., HubSpot Admin, Monday Advanced, security fundamentals)
• Ongoing training and access to a clear career growth path, including the opportunity to advance into Automation Engineer roles
• The chance to make a meaningful difference — helping people achieve their dreams of a better life in the United States.

Join our team and help us change lives while growing professionally in a supportive, inspiring environment!