Escalation Manager Jobs

Q2 is hiring an Escalation Manager to lead resolution of high-priority customer incidents and coordinate cross-functional teams for its digital banking platform.

Lead a small remote support team for SalesCloser.ai to improve customer experience, reduce churn, and tie support insights to product and revenue outcomes.

Lead and coach a product support team in a hybrid Cleveland-based role focused on improving customer satisfaction, resolving complex issues with product teams, and driving support operations excellence.

Provide clinical and operational leadership for Rapid Response, Care Escalation, and Code Blue services at OHSU, driving quality improvement and staff readiness across the hospital.

Lead and scale Humata Health’s technical support function to enforce SLAs, optimize ticketing and escalation flows, and implement AI-first support tools for B2B healthcare customers.

Bela Brand Bat is hiring a Customer Support Manager to lead the support team, optimize client experience, and drive performance through metrics and training.

Lead and develop TerrAscend’s Digital and E‑commerce support team to ensure fast, accurate resolution of customer and internal escalations while building scalable support processes.

Lead onboarding, training, and growth for HONK’s strategic customers as a remote Client Success Manager focused on delivering measurable product value and scalable solutions.

Lead a mission-driven residential treatment team at Pacific Quest in Hilo, ensuring safe, structured, and therapeutic care while supervising staff, managing operations, and supporting program development.

Lead and mentor cross-functional engineering teams to deliver HiredScore SaaS implementations and manage complex client escalations for enterprise customers at Workday.

Pacific Quest seeks a hands-on Program Manager to oversee operations, safety, and staff development for its residential treatment programs in Hilo and Hawaiian Paradise Park.

Material Security is hiring a Senior Technical Customer Success Manager to accelerate adoption, reduce churn, and serve as the technical champion for enterprise customers in a remote-first security SaaS company based in San Francisco.

Dental Insurance

Flexible Spending Account (FSA)

Vision Insurance

Mighty Networks is hiring a Customer Success Advocate to support and guide Mighty Pro creators with empathetic written and verbal support while advocating for users across product and engineering teams.

Manage and coach the customer support team at a growing Washington, DC manufacturing firm to deliver timely, high-quality service and improve retention.

Global Payments is seeking a Relationship Manager to serve as the primary client contact for post-sales support, drive operational excellence, and identify growth opportunities across a portfolio of merchant and partner accounts.

ServiceNow is hiring a Senior Account Escalation Manager to lead critical account recoveries by driving get-well plans, coordinating technical and business stakeholders, and restoring customer satisfaction.

Eve seeks an experienced Team Lead, Customer Success Manager to coach junior CSMs, manage a portfolio of law-firm accounts, and drive retention and expansion for its AI-powered legal platform.

OHSU is hiring a Workplace Violence Prevention Program Manager to lead a trauma-informed, system-wide program focused on policy, risk assessment, incident response, and training to ensure safety for staff and patients.

Experienced operations-focused manager needed to run security staffing, scheduling and payroll for Allied Universal client sites while ensuring compliance and high employee engagement.

Lead a customer service team at a fast-growing solar company to drive customer satisfaction, retention, and long-term engagement while working the 12 PM–9 PM Pacific shift.

Senior Technical Account Manager needed to lead implementation, adoption, and strategic growth for large enterprise customers on our Telecom Expense Management SaaS platform.

Brightspeed seeks a Customer Care Manager to own the customer journey for strategic enterprise and wholesale accounts, providing technical account management, escalation handling, and revenue assurance across order-to-revenue processes.

Quench seeks a Hybrid Account Manager for its Rapid Response Team to resolve escalated customer issues, protect retention, and improve regional customer satisfaction and KPI performance.

Provide proactive, technical, multi-channel support and advocacy for Docebo's Premium customers, ensuring timely resolution, strong relationships, and continuous service improvement.

Experienced contact center leader needed to manage staffing, operations, reporting, and service recovery for a federal contact center, ensuring efficient, courteous, and compliant service delivery.

Lead strategic account sales and customer support for Airbus Helicopters, serving as the primary customer liaison to drive sales, resolve operational issues, and develop the sales team.

Lead strategic product initiatives and client escalations as the VP of Product’s right-hand, shaping roadmap, program delivery, and data-driven growth for a B2B SaaS marketing and fintech platform.

Allied Universal seeks an Assistant Security Account Manager in Marietta to support account operations, supervise security staff, and maintain client and site safety.

Lead a technical support team at RevolutionParts to improve response and resolution times using data-driven strategy, AI/automation, and strong people management.

ServiceNow seeks a Senior Account Escalation Manager to own and resolve complex enterprise account escalations, coordinating cross-functional teams and executive communications to return customers to a stable, satisfied state.

Lead Technical Account Manager needed to provide expert technical resolution and strategic account leadership for NICE’s largest enterprise customers.

Lead and grow a Technical Account Services team at Ellucian to ensure higher-education customers receive proactive technical guidance, timely issue resolution, and optimized SaaS solutions.

Experienced assets-protection leader needed to manage store security, investigations, crisis response and AP team development at Target's Watauga, TX location.