Customer Success Playbooks Jobs

Be the product-facing legal engineering lead at a high-growth legal AI startup, helping enterprise legal teams adopt and scale AI-driven contract workflows.

Partner with enterprise GTM leaders to design, scale, and expand Clay-driven growth strategies that accelerate customer acquisition, adoption, and retention.

Harvey seeks an Enterprise Customer Success Manager to embed its AI platform into leading law firms and enterprises, ensuring adoption, measurable ROI, and long-term customer advocacy.

Topline Pro is hiring a CX Enablement Manager to design onboarding, training, documentation, and coaching programs that scale consistent, high-quality experiences across Support, Success, and Onboarding teams.

Skyways seeks a Head of Customer Success to build and lead the post-sale function, ensuring customers achieve fast, consistent value from autonomous UAV products while shaping product direction through close cross-functional collaboration.

Lead and scale Sortly’s Customer Success team as a player‑coach, building processes and coaching CSMs to drive adoption, retention, and expansion across SMB and mid‑market accounts.

Canary Technologies is hiring a Customer Success Enablement Manager to create onboarding, training, and enablement resources that scale CS performance and customer value across a global, product-driven organization.

At Tailwind, the Deployments Strategist will lead customer onboarding and enablement from signed contract to confident daily use, driving adoption with clear playbooks and hands-on training.

Dental Insurance

Disability Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Vision Insurance

Performance Bonus

Paid Holidays

Lead the onboarding and continuous enablement programs for SQUIRE's post-sales teams, designing multi-modal curriculum and playbooks to improve adoption and customer outcomes while supporting teams across the U.S., Canada, and the U.K.

Rise from Within

Mission Driven

Diversity of Opinions

Work/Life Harmony

Maternity Leave

Paternity Leave

401K Matching

Paid Holidays

Paid Sick Days

Paid Time-Off

Paid Volunteer Time

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Family Coverage (Insurance)

Medical Insurance

Mental Health Resources

Lead cross-functional AI operations and partner with GTM and G&A leaders to prioritize, prototype, and scale GenAI use cases across the enterprise.

Lead the creation and operation of Cartesia’s post-sales customer function to drive adoption and value of cutting-edge voice AI across strategic accounts from our San Francisco office.

Lead and scale TLDR’s account management organization to drive client success, retention, and revenue growth through data-informed strategy and team building.

Leadr is hiring a Customer Success Enablement Manager to build onboarding, playbooks, and tooling enablement that accelerate CSM readiness and drive adoption, renewal, and expansion.

Lead Introzy’s client success strategy to drive measurable customer outcomes—retention, adoption, and expansion—across a growing B2B SaaS portfolio.

Juicebox is seeking a hands-on Community & Events Manager to design and execute in-person events and community programs that position the company as a leading voice in recruiting + AI.

Lead Glide’s implementation function to scale onboarding and deliver fast, reliable launches for community banks and credit unions.

Grammarly seeks a data-driven Customer Success Content Manager to craft digital onboarding, engagement, and self-serve programs that scale customer adoption across Enterprise accounts.

Harvey is hiring a bilingual (Spanish/English) Mid-Market Customer Success Manager to lead onboarding, adoption, and scalable success programs for 40+ LATAM mid-market clients.

Lead Wealth.com's Direct and Mid-Market client success efforts as a player-coach, driving retention, expansion, and scalable success operations across the customer lifecycle.

An experienced, strategic leader is needed to scale TbT’s Customer Success organization, deepen district partnerships, and drive retention and expansion to maximize student impact.