Customer Training Specialist (Remote - US)

This position is posted by Jobgether on behalf of PRECISIONeffect. We are currently looking for a Customer Training Specialist in United States.

In this role, you will design, deliver, and maintain engaging training programs that empower customers to confidently use advanced technology solutions. You’ll be responsible for building clear learning materials, facilitating interactive sessions, and ensuring training content aligns with evolving business needs. By simplifying complex technical concepts and tailoring them to diverse audiences, you will directly enhance customer satisfaction and adoption. This role offers the opportunity to collaborate with cross-functional teams, innovate in training methods, and make a meaningful impact on customer success in a fast-paced, high-growth environment.

Accountabilities

• Develop comprehensive training materials such as manuals, online courses, videos, and release notes.
• Deliver live training sessions, webinars, onboarding workshops, and ongoing customer education.
• Create and maintain clear end-user documentation, FAQs, and knowledge base content aligned with product updates.
• Collaborate with internal teams (product, engineering, customer success) to ensure technical accuracy and consistency.
• Administer and maintain the Learning Management System (LMS), tracking participation, completion, and effectiveness metrics.
• Gather and analyze feedback to continuously improve training content, methods, and customer learning outcomes.
• Provide responsive customer support, answering queries and ensuring a seamless onboarding and training experience.

• Bachelor’s degree in instructional design, adult education, communications, or related field, or equivalent experience.
• Minimum 2 years in training design and delivery, ideally in customer education or SaaS/software environments.
• Strong presentation, facilitation, and interpersonal communication skills with the ability to engage diverse audiences.
• Proficiency with authoring tools (Articulate360, Adobe Captivate) and experience with AI-driven content tools is a plus.
• Experience using virtual training platforms such as Zoom or Teams, with knowledge of interactive training methods.
• Strong organizational and project management abilities with attention to detail and quality.
• Preferred: experience in clinical trials or SaaS, as well as familiarity with HTML/CSS for technical documentation.
• Native-level English fluency with proven ability to simplify complex topics into user-friendly materials.

• Competitive base salary range: $62,500 – $93,700 USD, depending on skills, experience, and location.
• Discretionary annual bonus program.
• Comprehensive health, life, and disability insurance coverage.
• Retirement savings plan with employer contribution.
• Paid parental leave and generous vacation and sick leave policies.
• Fully remote position with flexibility and work-life balance.
• Opportunities for professional growth, continuous learning, and innovation in training methods.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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