Customer Trainer (Remote - US)
This position is posted by Jobgether on behalf of Simpplr. We are currently looking for a Customer Trainer in United States.
We are seeking an experienced Customer Trainer to design and deliver impactful training programs that educate, empower, and inspire customers. In this role, you will lead both group-based virtual sessions and 1:1 trainings for strategic clients, helping them adopt new features and maximize platform value. You will create engaging materials, build scalable programs, and track learning outcomes to continuously improve customer success. This role requires a passion for connecting with people, turning complex concepts into clarity, and driving measurable adoption of technology solutions. Your work will directly influence customer engagement, satisfaction, and long-term product success in a dynamic, fast-growing SaaS environment.
Accountabilities
- Develop and deliver 1:many virtual trainings, webinars, workshops, and onboarding sessions for customers across multiple segments.
- Conduct 1:1 sessions with key customers for onboarding, expansion, and strategic enablement.
- Design, build, and maintain scalable customer training programs focused on product functionality, best practices, and feature adoption.
- Create supporting resources such as slide decks, exercises, guides, checklists, and session recordings for repeatable use.
- Maintain and promote a structured training calendar and content library.
- Partner with product, marketing, and customer success teams to align training with new releases and customer goals.
- Track attendance, engagement, feedback, and learning outcomes to measure effectiveness and refine programs.
- 3+ years of experience delivering customer-facing training or enablement content for a SaaS company.
- Strong customer-first mindset with a passion for helping clients get value from the product.
- Excellent virtual communication, facilitation, and presentation skills for both small and large audiences.
- Comfortable explaining technical concepts to non-technical users.
- Proficiency with video conferencing, collaboration/project management, content creation, and LMS tools.
- Proven ability to develop engaging virtual training sessions and scalable educational programs.
Preferred/Standout Qualifications:
- Experience in change management, user adoption, or customer onboarding.
- Background with intranet, communications, HR platforms, enterprise search, AI assistants, or integrations.
- Experience with customer communities, instructional design, customer education platforms, or certification programs.
- Competitive salary: $80,000 – $95,000 USD, plus bonus, equity, and benefits.
- Flexible remote work environment.
- Comprehensive health, vision, and dental coverage.
- Opportunities for career growth and skill development.
- Supportive, collaborative, and mission-driven team culture.
- Structured work-life integration with Hub-Hybrid-Remote model flexibility.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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Jobgether has the ambition to disrupt the recruitment industry as we know it by simplifying it and making it more accurate 🎯 Jobgether platform connects candidates and companies based on: - Skills -... Values - Ambition - Personality The candidat...
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