Customer Support Manager (Remote - US)

This position is posted by Jobgether on behalf of Runwise. We are currently looking for a Customer Support Manager in the United States.

This role offers an exciting opportunity to join a fast-paced climate-tech company making a direct impact on energy efficiency and sustainability across thousands of buildings. As a Customer Support Manager, you’ll engage directly with property managers and building owners to ensure optimal system performance, tenant comfort, and reduced carbon emissions. You’ll manage a consistent shift from Tuesday to Saturday (11:30 AM–8:00 PM EST), making it ideal for candidates in PST or MST time zones. This is a mission-driven environment that values adaptability, strong communication, and customer-first problem-solving.

Accountabilities:

• Provide real-time technical support via live phone calls on a 24/7 support line.
• Remotely troubleshoot heating and energy systems in multifamily and commercial buildings.
• Analyze system data and perform real-time settings adjustments using the internal platform.
• Conduct remote quality assurance after installations or service calls to ensure system performance.
• Partner with a wide range of customers—from individual property owners to large companies—by acting as a trusted advisor on energy-saving strategies.
• Help customers achieve fuel reduction goals and ensure tenant comfort through continuous monitoring and optimization.

• 1–2 years of experience in customer-facing roles such as Customer Support, Service, Sales, or Account Management.
• Strong interpersonal and communication skills with the ability to connect easily with customers.
• A natural problem solver, capable of quickly diagnosing and resolving complex issues.
• Comfortable distilling technical concepts into clear, actionable advice for customers.
• Highly adaptable and capable of thriving in a fast-changing environment.
• Motivated to go the extra mile during peak periods, particularly in winter.
• Passionate about sustainability, real estate, and/or energy efficiency.
• A reliable, high-speed internet connection is essential for remote work.
• Belief in values such as humility, sincerity, resilience, and operational efficiency.

• Competitive salary: $60,000–$80,000 depending on experience.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Paid parental leave.
• Access to Talkspace and Health Advocate.
• Flexible PTO and Summer Fridays.
• Commuter benefits and hybrid work environment.
• 401(k) plan.
• Company-paid life insurance and optional supplemental coverage.
• Free in-office lunch on Wednesdays.
• Monthly learning & development series and active employee resource groups (e.g., DEIB Committee, Run Club).

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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