Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Senior Operations Director - Financial Services Vertical, Lease Admin image - Rise Careers
Job details

Senior Operations Director - Financial Services Vertical, Lease Admin

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Lease Administration platform is designed to meet a wide range of client needs, from basic lease abstraction and tracking critical dates to comprehensive financial management of landlord invoices and reconciliation audits. We offer in-depth expertise and portfolio-wide data access, empowering our clients to make strategic real estate decisions that enhance their core business operations.

Our Senior Operations Director, Financial Services oversees the management, leadership, and support of all new business initiatives, solution development, and operational functions within the Global Lease Administration service line tailored for financial services clients. Key responsibilities include crafting and communicating the operational vision, discovering innovative and efficient methods, advancing the Lease Administration platform and initiatives. Additionally, the role supports the Global Head of Lease Administration in meeting financial, operational, and client relationship objectives.

Sales

  • Collaborate with financial services professionals to pursue and secure new lease administration business opportunities, offering tailored solutions that align with client needs.
  • Enhance sales initiatives by crafting competitive pricing strategies, developing persuasive proposal materials, and showcasing our process and technology capabilities through impactful demonstrations.
  • Identify and capitalize on opportunities to expand client relationships, such as increasing portfolios under management, broadening the range of services offered, and extending contract durations. Coordinate with account leadership to ensure contracts remain up-to-date and that effective renewal strategies are implemented.
  • Oversee special projects aimed at strengthening client engagement and driving new business efforts, ensuring successful outcomes and enhanced client satisfaction.

Account Delivery

  • Play a pivotal role in both short- and long-term organizational planning and strategy development as a member of the Global Lease Administration Senior Leadership Team.
  • Lead the development and implementation of special projects, new initiatives, and innovations across the service line, aligning with strategic goals to enhance service delivery and optimize operations.
  • Document and disseminate best practices while actively participating in efforts to strengthen internal controls and elevate data and service quality.
  • Facilitate seamless transitions for new clients by closely collaborating with the Lease Administration Transition and Account Delivery Teams to ensure smooth integration into the ongoing business framework.
  • Partner with Account Delivery teams to foster a culture of knowledge sharing and collaboration, promoting teamwork and supporting delivery teams in meeting or exceeding all performance indicators for both internal and client standards.
  • Collaborate with HR Business Partners to implement effective training programs that build and sustain the capabilities of the Lease Administration organization, including initiatives for succession planning and career development for all team members.
  • Build and maintain strong relationships with key client representatives within the region to ensure effective communication and service delivery.
  • Actively engage in Work Dynamics programs and initiatives by representing Lease Administration and contributing to their success, including working with other service lines to support the delivery of an integrated platform.
  • Manage any potential financial exposures resulting from service delivery issues and collaborate with legal, finance and account delivery teams to ensure appropriate treatment, tracking and closure.
  • Represent Global Lease Administration in Global Operations and strategic planning sessions, collaborate with other regions to leverage global platform.​

Qualifications:

  • Bachelor’s degree

Years of relevant experience

  • 15 or more years of industry experience in the corporate real estate environment; with at least 10 years of experience in Lease Administration, Real Estate Accounting, Transactions or Property Management.

Skills and knowledge

  • Exceptional verbal and written communication and presentation skills, enabling effective interaction with diverse audiences.
  • Proficient in fostering communication and collaboration across various levels within JLL and with clients.
  • Strong problem-solving and critical-thinking abilities, essential for navigating complex challenges.
  • Demonstrates sound judgment, initiative, resourcefulness, and tenacity, with the flexibility to operate independently in fast-paced, dynamic environments.
  • Capable of supporting multiple account teams and projects concurrently, ensuring seamless execution.
  • Proven ability to take a holistic approach and develop long-term, sustainable solutions.
  • Skilled in working within and adapting to multiple cultural contexts.
  • Possesses strong analytical skills, with a proven track record of proactively identifying potential issues and developing effective solutions and contingency plans.
  • Experience in process management, results-driven, with the ability to analyze, act, and implement strategies to achieve desired outcomes.
  • Strong leadership capabilities, coupled with excellent organizational and execution skills.
  • A yes-first attitude fostering positive internal and external relationships

Other abilities

  • Willingness to travel

Estimated total compensation for this position:

120,000.00 – 180,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL, Pittsburgh, PA, St. Louis, MO

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!


Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

  • 401(k) plan with matching company contributions

  • Comprehensive Medical, Dental & Vision Care

  • Paid parental leave at 100% of salary 

  • Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

JLL Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
JLL DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of JLL
JLL CEO photo
Christian Ulbrich
Approve of CEO

Average salary estimate

$150000 / YEARLY (est.)
min
max
$120000K
$180000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Posted 11 hours ago

Support JLL's Retail Property Management team in Silverdale, WA by providing administrative and customer service excellence as a Property Administrative Associate.

Photo of the Rise User
Posted 11 hours ago

Shape and lead risk inspection programs at JLL’s FORGE GREF team to enhance controllership and operational excellence in real estate processes.

Gilead Hybrid United States - California - Foster City
Posted 20 hours ago

The Facilities Ops Specialist I will lead and coordinate workplace moves and manage space data at Gilead Sciences to support a productive and efficient work environment.

Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Lead grants systems, risk, and operations efforts at American Express's Corporate Sustainability team to support impactful global giving and compliance.

Photo of the Rise User
Posted 11 hours ago

Lead supply chain operations and a small team at Commonwealth Fusion Systems to optimize procurement, inventory, and supplier management for fusion power plant development.

Photo of the Rise User
American Express Hybrid Phoenix, Arizona, United States
Posted 9 hours ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Lead enterprise device health and proactive support initiatives at American Express to enhance colleague experience through strategic service delivery management.

Photo of the Rise User
Ivo Hybrid San Francisco, California
Posted 21 hours ago

Ivo is looking for a Head of Revenue Operations to architect and scale its go-to-market systems and processes in a fast-growing AI startup.

Photo of the Rise User
Sanofi Hybrid Framingham, MA
Posted 3 hours ago

Lead Sanofi's Manufacturing System Program to drive operational excellence and transformation initiatives within a cutting-edge pharmaceutical manufacturing environment.

Photo of the Rise User
Posted 21 hours ago

Seeking a detail-oriented Senior Market Operations Specialist to enhance trading operations and compliance at Futu US Inc.'s innovative brokerage platform.

PPLM is looking for a bilingual Latinx community organizer to lead the Raiz program, driving grassroots and political advocacy for reproductive justice in Western Massachusetts.

Lead the complex Workers’ Compensation claims team remotely at Berkshire Hathaway Direct Insurance Company, managing high-severity cases and guiding strategic claim resolutions.

Photo of the Rise User

Lead international wholesale operations and partnerships at Rothy’s, a pioneering sustainable fashion brand.

Photo of the Rise User
Posted 15 hours ago

Lessen is seeking a proactive Field Operations Manager to enhance property service delivery through client engagement and vendor collaboration in a remote role with significant travel.

Senior Associate, Business Operations at Jerry.ai to lead strategic data analysis and support scaling the company to $10B in the car ownership market.

Photo of the Rise User

Sedgwick seeks an experienced Claims Examiner specializing in Workers Compensation to remotely adjudicate complex claims and deliver excellent client service across multiple states.

We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...

129 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
July 30, 2025
Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!