Concierge Services Coordinator - job 1 of 2

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: The Concierge Services Coordinator is responsible for delivering exceptional experience every day through enhanced engagement, proactive communication, and high-touch service. This GECH-facing role combines passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. The Concierge will increase engagement and partnership between JLL, service partners, and GECH to provide superior service delivery while implementing workplace experience programs.

What your day-to-day will look like:

• Serve as the primary point of contact for all GECH employee inquiries, issues, troubleshooting, and feedback related to workplace services
• Execute Concierge services in accordance with SLAs, standard processes, and GEHC Workplace Without Limits brand standards
• Receive and respond to all requests within one day, including personal follow-up to ensure GECH satisfaction
• Maintain visible engagement in the workplace, spending minimum three hours daily welcoming employees at reception/entrances and walking floors
• Verify visitors access and support the visitor’s host by escorting them into the facility in a safe and proper manner
• Adhere to Lobby Area Standards and maintain professional reception environment
• Maintain Concierge site communication channels and respond to requests in timely manner
• Ensures accuracy, consistency, and professionalism in all guest-facing materials including signage, digital screens, and pre-arrival communication
• Lead weekly and monthly concierge communications, including the development and distribution of site newsletters, alerts, and service updates
• Communicate campus updates to workplace stakeholders
• Create and maintain Welcome FAQ for guests, site maps, and general site signage to ensure a frictionless experience for employees and guests
• Manage a site engagement calendar promoting a culture of inclusivity
• Manage conference room bookings and resolve scheduling conflicts
• Pre-meeting preparation and meeting room set-up coordination
• Support the meeting hosts as needed by coordinating catering orders and delivery
• Offer first-level support for AV and technology needs, both on-site and virtually
• Assist with GECH campus events to ensure flawless delivery and community engagement
• Ensure workspaces (offices, desks, conference rooms, mailroom, pantries) are properly stocked and maintained
• Conduct routine site assessments (Gemba Walks) as a proactive approach to workplace management
• Maintain the security processes and protocols for the GEHC occupied spaces
• JLL concierge will support the site emergency response procedures. However, JLL concierge shall not act as a first responder during emergencies.
• Work with key account stakeholders to organize and operationalize engagement events
• Facilitate Workplace Experience Programs including Journey Mapping
• Engage in continuous improvement and innovation initiatives
• Identify potential risks and escalate appropriately
• Work collaboratively as One Team with across all business lines, GECH stakeholders and vendor partners (Facility Management, Engineering, Facility Management, Security, and Executive Assistance)
• Partner with soft services providers (food services, cleaning, etc.) to establish and reinforce the expectation of excellence to create value for the client
• Build meaningful, lasting relationships with GECH employees and guests
• Demonstrate intuitive service delivery by anticipating needs and exceeding expectations
• Participate in JLL's Experience Services Community of Practice to collaborate across accounts and bring best practices to GEHC
• Provide senior level support; documenting and acting on feedback to continuously improve workplace experiences
• Assist Regional Concierge lead with conducting focus groups for executive assistants and stakeholders to review risk items and service enhancements
• Maintain a feedback log and proactively bring continuous improvement ideas and client insights to the Regional Concierge Lead to enhance service delivery and workplace experience.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• Minimum 2-3 years of customer service, hospitality, or client-facing experience
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to multitask and manage competing priorities in a fast-paced environment
• Professional demeanor with excellent interpersonal skills
• Physical ability to spend minimum 3 hours daily on feet, walking floors and greeting employees
• Flexibility to adapt to changing priorities and work collaboratively across multiple teams
• Basic understanding of office technology and AV equipment
• Commitment to maintaining confidentiality and adhering to security protocols

Preferred Qualifications:

• Bachelor's degree in Business Administration, Communications, Hospitality Management, or related field
• 3-5 years of experience in corporate concierge, hospitality, or workplace services
• Previous experience working in a corporate office environment or with enterprise clients
• Knowledge of facility management principles and workplace experience programs
• Experience with event planning and coordination
• Familiarity with room booking systems and conference room technology
• Background in continuous improvement methodologies (Lean, Six Sigma)
• Experience conducting focus groups or gathering client feedback
• Demonstrated ability to develop and maintain client relationships
• Knowledge of emergency response procedures and workplace safety protocols
• Experience with digital communication platforms and content creation
• Previous experience supporting C-level executives or senior stakeholders

Salary/Comp: $22.60 - $24.52 per hour

Estimated compensation for this position:

47,000.00 – 51,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Waukesha, WI

Job Tags:

Audiovisual Equipment, Audiovisual Equipment, Business Office, Client Facing, Client Relations, Collaborating, Communication, Community Outreach, Concierge Services, Continuous Improvement, Emergency Response, English Language, Facility Management, Food Services, Hospitality, Interpersonal Communication, Interpersonal Relationships, Mandarin Chinese Language, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Multilingualism, Multitasking, Occupational Safety and Health {+ 19 more}

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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