Account Manager

About InfoTrack

InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully. We're global leaders in legal technology with unparalleled expertise in forging integrations that can drastically improve the efficiency of law firms and the legal system.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're smart, dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, join us.

About the role

The Account Manager plays a key role in driving InfoTrack’s growth and deepening our relationships with legal clients. We’re looking for a smart, resourceful, and sales-oriented professional who excels at building lasting client partnerships. In this role, you’ll be responsible for managing a portfolio of existing accounts, identifying opportunities to expand adoption of InfoTrack’s solutions, ensuring client satisfaction, and helping firms operate more efficiently. You’ll focus on retaining, growing, and diversifying client value while delivering measurable revenue growth. Success in this position means owning your accounts end-to-end: understanding their needs, positioning InfoTrack’s products as solutions, and providing a best-in-class client experience at every stage.

This is a hybrid role, based out of our office in Chicago.

Responsibilities

• Drive revenue growth – Identify opportunities within existing client accounts to expand product adoption and increase revenue through strategic initiatives.
• Engage proactively – Maintain frequent, meaningful communication with clients to understand their needs, provide support, and uncover new opportunities for value.
• Achieve performance goals – Consistently meet or exceed targets by managing your pipeline effectively and tracking progress toward quota.
• Champion the client perspective – Ensure client needs guide decisions and actions, developing service practices that deliver both client satisfaction and business impact.
• Foster long-term satisfaction – Support clients throughout their lifecycle, act on feedback, and resolve challenges quickly and professionally to strengthen loyalty.
• Communicate with clarity – Deliver information and insights clearly and confidently across internal teams and client interactions.

• 2+ years of experience in sales or account management, ideally selling software to professional services clients.
• Proven track record of exceeding targets and effectively managing a portfolio of accounts.
• Strong understanding of consultative sales and the importance of building trust-based client relationships.
• Confident communicator and skilled presenter, comfortable delivering live product demonstrations via video conferencing.
• Technically adept with web technologies; prior experience selling SaaS solutions is a plus.
• Familiar with CRM tools (preferably Salesforce) and common sales processes and tactics.
• Strong collaboration and stakeholder engagement skills, with experience resolving conflicts professionally.
• Bonus: Working knowledge of the civil litigation process.

Compensation

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

Base Pay

$85,000 - $115,000 base pay + variable component

What Sets InfoTrack apart
At InfoTrack, we’re committed to a workplace where everyone feels comfortable doing their best work and having fun! We also believe in a work/life balance that fulfills you while you’re here and supports you when you’re not. We built our benefits package to prove that we’re committed to you having everything you need.

Our benefits guide, located here, illustrates what we offer full-time employees and a sneak preview is below:

• 401(k) Match
• Medical, Dental, & Vision Insurance- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
• Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
• 20 Days of Paid Time Off (PTO)
• 11 Paid Holidays
• “Be Me Time” off for mental health, re-charging, volunteering
• Matching Gift Program
• Monthly Internet Stipend for Remote Employees

Our Commitment

We believe that the key to our success is you. Your unique background, life experience, knowledge, self-expression, and talent make you uniquely you. Who you are, what you have experienced, and how you think inspires us to be innovative and bold.

InfoTrack is an equal opportunity employer. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, ancestry, sex, gender identity and expression, national origin, citizenship, marital status, age, languages spoken, veteran status, color, religion, disability, sexual orientation, and beliefs.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.