Operations Manager - VidCon

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

This role is based out of our Santa Monica office 

About FAN EXPO HQ

As part of FAN EXPO HQ and Informa (FTSE 100), we combine global resources with passionate fandom expertise. With over 10,000 colleagues across 30+ countries, we create extraordinary experiences that connect communities and drive business growth through the power of live events.

About VidCon

VidCon is the world's premier event celebrating digital content creation where creators, fans, and industry leaders converge to shape the future of digital entertainment. Our flagship Anaheim event in 2025 attracted 55,000 attendees, 200 Featured Creators, and 150 brand exhibitors, cementing our position as the epicenter of digital culture. VidCon is part of the FAN EXPO HQ family of events.

Ready to embark on a new and exciting adventure? Read on.

The Operations Manager directly supports the Senior Event Producer of VidCon Anaheim as their number two and can step in as a decision maker when needed. This role directly manages and/or supports key aspects of the event operations from planning to onsite execution.  

Primary Job Functions: 

• Manage temporary event staff throughout the entire process, including hiring, booking travel and accommodations, and managing both pre-event and on-site training. 
• Manage event-wide accessibility by partnering with all teams to identify accessibility needs and oversee hiring of those services.  
• Manage food and beverage, furniture, and internet orders across the event. 
• Manage the on-site staff office needs including ordering supplies, supply runs, bulk printing, and managing the office assistant. 
• Manage radio & key orders for on-site event staff and vendors 
• Manage all signage with show decorator – liaise internally on signage needs and copy & work with show decorator on printing and placement on site 
• Manage all Expo Hall load-in/out, builds, and show day executions. 
• Assist in building Sponsor Guidelines to reflect all operational rules across the venue, GSC and other applicable vendors.  
• Manage design, planning and execution for VidCon produced activations across the event and be the main point of contact for activations located in Halls A-D to ensure smooth onsite execution.   
• Support in attendee Merch ordering and merch booth design through GSC 
• Support Executive Producer in preparation and execution of the event budget, space usage, overall schedule, vendor & supplier selection, onsite staffing plan and production schedule. 
• Support Executive Producer in and have knowledge of GSC scope of work, budget, event-wide needs, placing orders, floor-plan updates, communication and on-site management.  
• Support Executive Producer in and have knowledge of all agreements and conversations with vendors, suppliers, and event partners. 
• Support Executive Producer in managing hotel relationships, room block contracts and room assignments for staff and vendors.  
• Support Executive Producer on budget coding and invoicing to manage the budget spreadsheet containing individual invoice records for tracking payments. 
• Manage budgets for VidCon software accounts and subscriptions, as well as maintaining internal records of accounts and completing detailed expense reports for subscriptions. 

• Continue to grow knowledge of online content and creators, expanding across all genres and platforms 
• Display a positive and respectful attitude 
• Represent VidCon in a responsible manner, even when off duty 
• Follow set policies and procedures when a situation occurs 
• Maintain a solutions-driven mentality 

Required Skills: 

• Effective at multitasking and exceptional time-management skills. 
• Budget & finance proficiency 
• Ability to work strategically and collaboratively across departments 
• Ability to thrive in a fast-paced, dynamic work environment 
• Effective, versatile, and action-oriented with excellent communication skills 
• Creative and flexible decision-making skills. 
• Comfortable performing multifaceted projects in conjunction with day-to-day activities. 
• Excellent interpersonal skills, ability to interact effectively with all levels of management, coworkers, and all key sales stakeholders. 
• Resourceful, well organized, highly dependable, efficient and detail-oriented. 
• Ability to analyze situations quickly and develop creative solutions. 

Experience: 

• 5+ years of event management experience 

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
• Recognition for great work, with global awards and kudos programs
• As an international company, the chance to collaborate with teams around the world

The pay range for this role is $62,500-$75,000

This posting will expire on11/15

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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