Freelance Soft Skills Trainers Needed! (Philadelphia, PA - Content Provided) | Open to local US-based candidates only
Fast Facts
Infopro Learning is seeking Freelance Soft Skills Trainers in Philadelphia, PA to facilitate in-person training focused on customer service and hospitality excellence for front-line employees.
Responsibilities: Facilitate interactive training sessions, engage front-line learners, represent the firm professionally, and provide feedback on session effectiveness.
Skills: Experience in delivering soft skills or customer service training; strong facilitation and interpersonal skills; positive and flexible attitude; passion for helping people grow.
Qualifications: Experience in airline, hospitality, or retail training preferred; must be based in or near Philadelphia; availability for 1-2 in-person sessions per month.
Location: Philadelphia, PA, US
Compensation: Not provided by employer. Typical compensation ranges for this position are between $30 - $75 per hour.
Freelance Soft Skills Trainer – Customer Service Focus (Philadelphia, PA)
Type: Ad hoc Contract | Location: Philadelphia, PA (local, in-person) | Schedule: Likely 1–2 days/month | Duration: 12 months (potential extension)
Infopro Learning is expanding our network of freelance Soft Skills Trainers to deliver engaging, in-person training for one of our long-term clients. The audience includes front-line employees in customer-facing roles—individuals who interact directly with travelers and guests every day.
You’ll deliver client-provided content focused on customer service and hospitality excellence, helping participants strengthen communication, empathy, and service recovery skills that create great customer experiences.
What You’ll Do
- Facilitate energetic, interactive classroom sessions using existing training materials
- Engage and motivate diverse groups of front-line learners
- Represent Infopro Learning and our client professionally at each session
- Provide feedback and insights on learner engagement and session flow
What You Bring
- Experience delivering soft skills or customer service training for front-line employees (airline, hospitality, or retail backgrounds preferred)
- Strong facilitation and interpersonal skills—comfortable leading mixed-experience groups
- Positive, flexible attitude and genuine passion for helping people grow
- Based in or near Philadelphia, PA, with ability to deliver 1–2 in-person sessions per month
Why Partner with Infopro Learning
Infopro Learning is a global learning services firm that partners with Fortune 500 organizations to design and deliver world-class training. Our freelance network includes hundreds of expert facilitators who enjoy flexible, purpose-driven engagements with strong client support.
If you’re a dynamic trainer who loves connecting with front-line teams and bringing customer service concepts to life, we’d love to hear from you.
Apply now to join our freelance facilitator network!
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Infopro Learning, a leading provider in corporate training and human capital transformation, helps organizations create an exceptional employee and customer experience through bespoke eLearning solutions. For more than 25 years, the company has de...
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