Fast Facts

Amerigo Education is seeking a Residence Manager in Santa Ana, California, to lead a safe and supportive residential environment for international students, focusing on their physical and mental well-being while managing daily operations and staff development.

Responsibilities: Oversee daily residence operations, manage and develop staff, ensure student welfare, coordinate activities and services, and maintain compliance with operational standards.

Skills: Strong leadership, conflict resolution, communication, and team management skills, along with experience in residential education settings.

Qualifications: Bachelor’s Degree in a related discipline and prior management experience in a residential education setting.

Location: Santa Ana, California, United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $55,000 - $85,000.

About Amerigo

Amerigo Education is a U.S.-based education company that helps international students in the United States achieve their full potential. As a growing number of students from around the world seek to advance their education in American high schools, Amerigo is setting a new standard in educating international students by combining the established practices of nurturing, supportive environments from traditional American boarding schools with innovative approaches to language development and college guidance.   

Backed by Avathon, Amerigo forms strategic partnerships with private day schools in North America to provide a seamless academic experience for our students. Through the Amerigo model[LM1] , we collaborate with our partner schools as they provide the core preparatory high-school curriculum while our team on-the-ground delivers a suite of academic, language, and cultural immersion programs in a well-staffed residential boarding or homestay environment. Amerigo seeks partners that are aligned in our mission to energize American educational communities through the diversity of students from around the world. 

Summary

The Residence Manager (RM) is a live-in, residential position that will function as a leader on campus to ensure a safe, healthy, and productive residential environment. The RM will support the Director, Campus Operations (DCO) to lead daily operations and long-term strategy by taking ownership of operational and cultural components of the program. This role is ultimately responsible for the physical and mental well-being of students; leadership and development of staff; and the effective execution and continual development of core operations and services.

Leveraging existing elements of the Amerigo program, this team member will be expected to implement and manage a residential life program that values academic achievement, prioritizes each student’s overall well-being, and provides a high level of customer service to our students, families, staff members, and partner school community.

Success in this role will be demonstrated by:

• Aligning oneself and the team around a set of organizational values, standards, and processes
• Developing programs, activities, services, and processes that ensure a positive student experience
• Managing facilities and related services including food vendors, transportation, activities planning, procurement, etc., to maintain a high-caliber work and residential environment for staff and students.

Role and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The Residence Manager will be responsible for overseeing and implementing day to day residence operations.On a day-to-day basis, the RM will be responsible for: 

Support

• Managing, developing, assessing, and training.  
• Ensuring that the work environment at the residence is professional and productive.
• Taking a lead role in resolving all conflict within the dormitory.
• Supervising and assisting as necessary with crises, emergencies, and urgent situations.
• Working one weekend and overnight “on call” shift each month. 
• Covering day shifts as needed due to student illness and filling in gaps in staffing due to emergencies or short term staffing shortages. 
• Working with Director of Campus Operations to leading weekly residence team meetings as needed.  
• Cultivating positive team morale and channeling negative chatter into solution-oriented problem solving.
• Leading the residence team to maintain a strong connection and collaborative relationship with the partner school and on campus Amerigo team.
• Support DCO to build and execute summer training and workshops throughout the year targeting the residence team’s continual development. 

Residence Operations

• Ensuring compliance with Amerigo and campus-specific SOP’s while creating a safe, supportive, and nurturing residential environment for students and staff.
• Developing and maintaining all aspects of the campus facilities and assets to ensure that the physical space meets the needs of our students and team.
• Create and maintain the campus duty calendar, always ensuring proper levels of supervision.
• Leading the coordination and execution of daily food services
• Leading the execution and coordination of student transportation utilizing third party vendors, rideshare concierge accounts.
• Leading the residence team’s execution and continual evolution of campus safety procedures such as student leave policy compliance, security system protocols, bed checks, and rounds.
• Assisting with residence annual fit out process.
• Collaborate with DCO and Student Services Team to plan and prepare for annual student arrivals and departures.
• Supporting the DCO to maintain fiscal responsibility and compliance with Amerigo accounting protocols for residential budgeting, purchasing, and invoicing.
• Supporting DCO and leading team to effectively communicate among internal and external stakeholders utilizing Salesforce, Orah, Microsoft Teams, email, Seesaw, Whatsapp, Wechat, and other platforms.
• Supporting the DCO to communicate ideas, issues, and opportunities to the Central Services and partner school teams to positively impact the student experience.

Student Mentorship and Wellbeing

• Acting as in loco parentis and, therefore, responsible for all aspects of the residential welfare of our students.
• Collaborating with the Amerigo student services team to execute all administrative tasks involved with student health including school attendance, medical appointments, medical records, vaccinations, physicals, and insurance.
• Contributing to the development of the residence behavior management model within the guidelines of Amerigo principles and leading the residence team to execute it effectively.
• Leading the team to coordinate and deliver a calendar of evening and weekend activities while establishing a culture of student engagement and participation.
• Leading team to develop strong relationships with students through Amerigo’s advisory program to ensure that students feel supported, connected, understood, and cared for by the residential community.
• Leading campus team to collaborate with academic team to monitor and support academic success.

Knowledge, Skills & Abilities

The requirements listed below are representative of the knowledge, skill and/or ability required in order to successfully perform essential functions of the role. 

• The successful candidate will be an entrepreneurial, energetic leader with a love of working with people, particularly adolescents. This person will be organized and have excellent written and oral communication skills. This person will demonstrate the ability to be flexible with priorities in a dynamic environment. This person must be resilient and reliable while demonstrating an ability to build a strong community culture within a global environment. 

Education & Experience

• Bachelor’s Degree from an accredited 4-year university in a related discipline
• Prior management experience in a residential education setting at the K12 or Higher Education level and/or possess an extensive professional residential background in a related field

Physical Demands  

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Must be able to access and navigate each department at the central office and various campus facilities.

NOTE:

This document is intended to describe the general nature and level of work performed. It is not intended to serve as a complete list of all duties, skills and responsibilities required of personnel so classified. Reasonable accommodations may be made to ensure individuals with disabilities can perform the essential functions.