Solutions Engineer

Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Responsibilities

We are looking for a customer-focused, technically skilled Integration Engineer to support our Smart Biometrics Business Unit in the US. This role bridges the gap between technical product capabilities and customer requirements, acting as a trusted advisor during pre-sales, proof of concept, and solution design stages. The successful candidate will report to the Client Integration & Support Manager (NORAM) and collaborate closely with the Regional Director of Sales to drive growth and ensure customer satisfaction.

Key Responsibilities

• Serve as a technical advisor during sales engagements, supporting the promotion of IDEMIA’s biometric solutions.
• Provide in-depth product demonstrations, answer technical questions, and highlight competitive differentiators.
• Lead technical efforts during Proof of Concept (PoC) phases:
• Interpret and validate customer requirements.
• Support partners and system integrators with solution setup and implementation.
• Serve as the primary technical contact throughout the PoC lifecycle.
• Collaborate on solution architecture and product-fit discussions for customer projects.
• Present proposed architectures and respond to detailed technical inquiries from stakeholders.
• Act as the Voice of the Customer, relaying market needs and product feedback to Product Management.
• Monitor industry trends and competitive landscape; advise on necessary product enhancements.
• Work cross-functionally with support and sales leadership to track and resolve open technical issues impacting customers.
• Maintain regular activity reports, including weekly and monthly summaries for leadership.

Technical Skills & Knowledge

• Containerization & Deployment: Basic understanding of Docker deployment and integration; experience in presenting solution block diagrams during technical workshops.
• Mobile Platforms: Foundational knowledge of Android and iOS kernels; understanding of SDK functionality and integration support workflows.
• API & Web Integration: Hands-on experience with integration support using APIs, API Keys, and Webhooks.
• Enterprise Systems Integration: Familiarity with integrating enterprise systems using REST, JSON, SOAP, and Pub/Sub messaging patterns.
• Security & Identity Management: Conceptual understanding of payment systems, Identity and Access Management (IAM) solutions, Active Directory, LDAP, and RADIUS protocols.

Qualifications

Required Qualifications

• 12–14 years of relevant experience in a technical role, preferably in pre-sales, integration, or customer support.
• Bachelor’s or Master’s degree in Information Technology, Electronics Engineering, or a related field (or equivalent experience).
• Strong customer-facing communication and presentation skills.
• Demonstrated problem-solving skills and the ability to manage complex technical discussions.
• Fluent in English (written and verbal)

Preferred Skills

• Experience with Physical and Logical Access Control solutions.
• Hands-on experience working with Linux-based systems.
• Prior involvement in biometric technologies is a strong advantage.
• Familiarity with working in cross-cultural and international team environments.

Additional Requirements

• Strong time management and organizational skills.
• Ability to travel as needed (domestic and international).
• Skilled in Microsoft Office Suite (Word, Excel, PowerPoint).
• Self-motivated, accountable, and able to work both independently and within a team.

Work Authorization

• U.S. Citizens, Green Card holders, or candidates eligible to work in the U.S.
• IDEMIA is an equal opportunity employer and will consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.