Employee Benefits Advocate

POSITION SUMMARY:

Our Employee Benefits Advocate position a great starting point within our benefits consulting team, where you will be responsible providing concierge-level client and employee support, specializing in claims and enrollment resolution. This role will provide individuals with opportunities for career growth, development and mentorship.  No previous insurance experience is required, and we will provide on the job training and career coaching for all new associates. HUB offers a competitive compensation package, a comprehensive benefits package and the opportunity to get involved in many of our Corporate & Social Responsibility initiatives. 

ABOUT HUB INTERNATIONAL:

Hub International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 20,000 employees in offices located throughout North America, Hub’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization.  We offer:

• Competitive salaries and benefits offerings

  • Medical/dental/vision insurance and voluntary insurance options

  • Health Savings Account funding

  • 401k matching program

  • Company paid Life and Short-Term Disability Plans

  • Supplemental Life and Long-Term Disability Options

  • Comprehensive Wellness Program

  • Paid Parental Leave

  • Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

• Great work/life balance, because that’s important for all of us!

• Focus on creating a meaningful environment through employee engagement events

• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

• Growth potential - HUB is constantly growing and so can your career!

• A rewarding career that helps local businesses in the community

• Strong community support and involvement through HUB Gives

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Navigate healthcare landscape on behalf of clients’ employees to resolve claim and enrollment issues

• Provide confidential one-on-one consultation and education to clients’ employees about their employer’s benefit design and plan options, including understanding the employee’s personal situation and how benefits will have an impact.

  • Includes in-bound and out-bound scheduling both onsite & virtually

  • Examples Medical, Dental, Vision, Life, Disability Insurance, Pre-Tax Accounts and other voluntary benefits

• Utilize Benefit Point to resolve and track activity

• Support HUB’s Service platform during peak seasons (e.g. open enrollment meeting support, table sits, health fairs, material creation, peer review, etc.)

• Support key client projects related to Employee Engagement (e.g. new hire orientations, health fairs, office hours/table sits, special enrollments, etc.)

• Communicate engagement trends and escalate global carrier issues to Account Teams

• Create client specific Engagement Dashboard reports upon request

• Attend internal industry related education sessions and carrier updates

• Deliver HUB service in alignment with corporate fundamentals

The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.

REQUIREMENTS:

• 4-year degree from an accredited University is preferred but not required

• Prior health insurance, call center or customer service experience is highly preferred

• Strong time management and organizational skills.

• Work well in a team environment and independently.

• Ability to act resourcefully and in an innovative way to solve problems and complete tasks.

• Professional presence and the ability to communicate with people at all levels.

• Strong interpersonal, excellent communication skills in both verbal and written.

• High energy, positive and winning attitude, determination to succeed.

• Strong IT skills with knowledge of Microsoft Office products, especially Word, Excel and PowerPoint, and internet-based applications.

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.