Sr. Technical Program Manager, Customer

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are seeking a highly motivated and experienced Senior Technical Program Manager to join our Customer Platform Engineering team. As a Senior TPM, you will be at the forefront of driving strategic initiatives that enhance our engineering and platform capabilities, which fuel our growth. You will work closely with cross-functional teams, including engineering, product, design, marketing, analytics, and data science, to deliver high-impact programs on time and within scope. Your role will be pivotal in ensuring smooth engineering operations, optimizing processes, and fostering a culture of operational excellence through continuous improvement.

You’ll report directly to the Senior Director of Engineering and work closely with other senior leaders and stakeholders to understand our roadmaps, priorities, and architecture, facilitating alignment. Leveraging your technical skills, you will move quickly, efficiently, and decisively to connect the dots and help our team deliver.

You Will:

• Drive the execution and delivery of multiple complex technical programs, strategic initiatives, adding capabilities to the platform, and operational strategies that increase efficiency and productivity.

• Develop detailed project plans, timelines, and resource allocation strategies.

• Track and manage project risks, dependencies, status, and deliverable timelines.

• Ensure robust quality assurance and release management processes are in place.

• Lead planning, prioritization, and status meetings with stakeholders at a regular cadence.

• Facilitate effective communication and collaboration among all stakeholders to drive project success and achieve optimal outcomes.

• Drive continuous process improvements and best practices to create robust, predictable, and effective product delivery.

• Establish mechanisms to optimize team effectiveness.

• Identify potential risks and issues early in the project lifecycle and develop mitigation strategies.

• Identify impediments the team experiences and work with stakeholders to address them.

• Establish and track key performance indicators (KPIs) to measure the success and impact of the program.

• Provide regular updates and reports to senior leadership on program status, progress, and outcomes.

• Own the communication and alignment of the product delivery.

• Collaborate with other technical program managers to highlight dependencies with different domains.

• Mentor and guide junior program managers and team members, fostering their professional development.

You Have:

• Have 8+ years in technical program management, preferably in a growth-focused engineering environment.

• Bachelor's degree in Computer Science or a related field.

• Proven track record of successfully managing large-scale, complex technical programs.

• Excellent project management skills, with proficiency in agile, scrum, and lean development.

• Ability to dive deep into technical details and understand complex systems to drive effective decision-making.

• Strong understanding of engineering operations, including process optimization and best practices.

• Strong leadership skills to effectively manage and motivate cross-functional teams.

• Ability to influence without authority.

• Excellent skills in identifying, assessing, and mitigating risks.

• Strong sense of ownership.

• Team player, collaborative, and positive attitude.

• Scrappiness & bias towards action.

• Exceptional communication, negotiation, and interpersonal skills.

• Excellent writing, oral, and presentation skills.

• Experience with data-driven decision-making and metrics-driven program management.

Nice to Have:

• A basic understanding of web technologies (eg, JavaScript, React, HTTP APIs, GraphQL, Node)

• Experience in software engineering, computer science, or another related technical field.

• Experience working in Telehealth or E-commerce

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.