Coordinated Entry Access Point Lead - Dept of Homelessness and Supportive Housing (PEX 1824)

Appointment Type: This is a Permanent Exempt (PEX), full-time position expected to last up to 36 months. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.

Application Opening: October 14, 2025

Application Deadline: May close anytime but not before October 28, 2025

Compensation Range: $141,050 - $171,470

Recruitment ID: RTF0160571-01138167

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one-time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information on the department, please visit our https://hsh.sfgov.org/ .

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results.

HSH’s Homelessness Response System (HRS) funds, oversees and implements a system of care that shelters, houses, and serves approximately 15,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,600 +bed shelter system for transitional age youth, adults and families including shelters for members of the LGBTQ community; rapid rehousing rental subsidies for families, adults, older adults, and transitional aged youth; the Problem Solving and flexible financial assistance programs; and robust supportive housing programs with over 14,500 units which provide housing and services to formerly homeless transitional age youth, individuals, and families.

The Access Point Lead supervises the team of Program Analysts managing a dynamic portfolio of Access Points and partnerships city-wide. This position will prepare complex analysis, supervise a diverse team, an provide oversight of funding to multiple community-based organizations and public agency partners, including federal, state local and private funds.

The position works across City departments and in the community on adoption and understanding of Coordinated Entry. This position reports directly to the Coordinated Entry Manager.

Essential Duties and Responsibilities:

• Supervises Program Support Analyst and Senior Administrative Analyst Team Members who are providing support and oversight to a dynamic group of city-wide Access Points, Access Partners, and others.
• Indirectly supervises of Program Specialists, clerical, and technical staff as needed.
• Supports the community adoption of Coordinated through documentation of adoption process, policies, and other written materials.
• Collaborates extensively with planning, data management, and contract staff to ensure high quality and well-coordinated services for over 8,000 people experiencing homelessness seen at Access Points each year.
• Responds to inquiries about Coordinated Entry from members of the public, the Homeless Response System providers, and people experiencing homelessness. Develop materials, webpages, and other communication tools to meet the needs of these groups in collaboration with HSH’s Strategy and External Affairs team. 
• Utilizes data to improve data quality, set benchmarks, and improve the performance of staff and contracted partners.
• Compiles ad hoc data requests, and conduct in-depth analyses related to program trends and patterns to further the principles of the HSH Strategic Framework in the implementation and adoption of Coordinated Entry.
• Supports the implementation of data sharing norms to ensure that people experiencing homelessness have low barrier access to housing, shelter, and public benefits.
• Provides technical assistance to internal and external stakeholders to support evaluation and community input, including developing surveys and evaluating utilization data.
• Other duties as assigned

MINIMUM QUALIFICATIONS

Possession of a baccalaureate degree from an accredited college or university, and five(5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution:

Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

DESIRABLE QUALIFICATIONS

• Excellent supervisory skills, including strong staff development and team development
• Excellent data analysis skills and experience with data informed process improvement
• Experience using a continuous quality improvement approach in community-based programs
• Ability to convey complex, technical and controversial information simply and clearly for a diverse audience
• Experience working with nonprofit service providers, including Homeless Response System (HRS) providers.
• Ability to communicate information clearly for internal and external stakeholders, including the general public.
• Outstanding verbal and written communication skills
• Knowledge of homeless services, programs, policies, and operations.
• Knowledge about best practices in housing and homelessness, social welfare, and other related fields.
• Demonstrable skills with statistical software such as, Power BI, Looker, and GIS.
• Expertise with client level data systems, including the Online Navigation and Entry (ONE) System
• Experience working with a diverse workforce of people with different cultures, backgrounds, and perspectives.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applications for City and County of San Francisco jobs are only accepted through an online process.
Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

•    Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Human Resources Analyst Information: If you have any questions regarding this recruitment or application process, please send your inquires to recruitment analyst at [email protected]

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.