Senior Water Service Inspector (7317) - Customer Service Bureau - San Francisco Public Utilities Commission – (Exempt)

• Application Opening: Tuesday, October 14, 2025
• Application Filing Deadline: October 17, 2025 
• Recruitment ID:  RTF0160807 (160808)

APPOINTMENT TYPE: Temporary Exempt: This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.

To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc

Project: SFPUC Advanced Metering Infrastructure (AMI) Lifecycle Management Project 

Location: 1980 Oakdale Avenue, San Francisco

Hours: Monday – Friday, 7:00 am – 3:30 pm

Under general direction, the Senior Water Service Inspector is responsible for interpreting, enforcing, and carrying out existing methods, procedures, rules and regulations pertaining to customer water services, water quality concerns and applicable water conservation programs; making regular contacts with the general public, property owners, tenants, building contractors and other building construction representatives for furnishing or obtaining information and explaining specialized matters pertaining to water services; and preparing and maintaining regular operating records pertaining to water services.

DISTINGUISHING FEATURES:

The Senior Water Service Inspector works under direct supervision of the AMI Operations Manager. The 7317 Senior Water Service Inspector is distinguished from the 7316 Water Service Inspector by the fact that they inspect the more difficult and complex complaints as well as have the responsibility of supervising the Water Service Inspectors.

SUPERVISION EXERCISED:

The Senior Water Service Inspector supervises the 7316 Water Service Inspectors and other subordinate staff.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109.3.2, the duties specified below are representative of the range of duties assigned 7317 Senior Water Service Inspector and are not intended to be an inclusive list.

1. Supervise Water Service Inspectors in conducting investigations, tests, and inspections related to customer complaints, emergency calls, water service quantity and quality, water conservation programs, leaks, cross-connections and backflow, and billing irregularities.
2. Coordinating with outside vendors performing meter exchanges, MTU installations, and related field activities.
3. Monitor contractor performance, ensuring compliance with contractual requirements, safety standards, and quality expectations.
4. Prepare reports, metrics, and documentation for management on AMI system performance, inventory status, and contractor activities.
5. Manage AMI and metering materials inventory, including procurement, provisioning, and lifecycle tracking of meters, MTUs, and related equipment.
6. Review field activities generated by Customer Service Representatives (CSRs) to determine whether truck rolls are necessary, minimizing unnecessary field deployments.
7. Collaborate with vendors, IT, and field operations staff to address AMI-related issues, including endpoint provisioning, replacements, and meter communication troubleshooting.
8. Provide training and technical guidance to users, stakeholders, and field staff on AMI processes, tools, and best practices.
9. Supervise water meter readers as assigned and manage programs or special projects delegated by the AMI Operations Manager.
10. Develop, document, and maintain AMI business processes, procedures, and technical configurations.
11. Conduct comprehensive surveys and field investigations regarding water service quantity and quality in residential, commercial, and industrial properties, as well as other building structures.
12. Analyze AMI field reports to identify operational issues, recommend solutions, and support continuous improvement efforts.
13. Serve as a liaison between customer service, field operations, IT, and vendors to ensure smooth communication and efficient problem resolution.
14. Assist the AMI Operations Manager with system upgrades and maintenance planning.
15. Participate in and perform the more complex water service tasks, including handling high-level negotiations with customers, customer representatives, contractors, and public agencies where significant decision-making is required.

1. Two (2) years of experience in various phases of utility service field investigations. (Qualifying experience should be equivalent to the duties and responsibilities of a 7316 Water Service Inspector); AND

2. Possession of a current valid Class C driver's license.

Note: One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “I’m Interested” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Job Analyst Information: If you have any questions regarding this recruitment or application process, please contact the job analyst, Sanly Guan at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.