Operations Manager

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As an Operations Manager, you will be responsible for overseeing and driving all warehouse operations and employees across multiple growing shifts. You will be a part of the management team and be a key stakeholder in building something from the ground up that has a tremendous impact as Hims/Hers grows.

This role is based in New Albany, Ohio and will report to the Director of Operations.

You Will:

• Provide leadership, guidance and training in all the warehouse functional areas, including order handling, wave management, shipping of pharmaceutical and over the counter products, and material handling.

• Lead a team of area managers and other warehouse personnel creating an environment that encourages and fosters continuous improvement, providing clearly defined roles and responsibilities through mentorship and training.

• Demonstrate a deep knowledge of the capabilities and constraints of multiple interacting fulfillment systems.

• Collaborate with cross-functional partners to ensure your team has the tools and products they need when they need them to complete their responsibilities in the warehouse.

• Establish, and maintain coordination of, activities and information sharing with all internal warehouse departments, as well as external offices and partners.

• Responsible for creating and maintaining a safe work environment that’s compliant with all applicable federal and state law regarding the storage of materials, warehouse safety and cleanliness (FDA, OSHA).

• Expanding operations to multiple shifts to maximize throughput whilst maintain culture.

• Safeguard warehouse operations and content by establishing and monitoring security procedures and protocols.

• Implement and manage all warehouse inventory processes which include reconciliation, loss prevention and control.

• Implement and maintain all Quality Assurance/Control policies and procedures.

• Constantly seeks ways to improve efficiency, quality & cost control where applicable.

• Submit accurate and timely reports, attend meetings, and drive company OKRs and KPIs.

• Represent the company with integrity and professionalism

• Other duties and projects as assigned.

You Have:

• 7+ years of working experience in Fulfillment, Warehouse or Distribution environment.

• 7+ years in a Supervisory/Management role.

• 2+ years of OHSHA safety experience.

• Bachelor’s degree or equivalent work experience.

• Proven experience leading technically complex projects.

• Demonstrated ability to effectively train and manage others.

• Demonstrated ability to work within WMS.

• Six Sigma/ Lean Principle experience

• Proficient knowledge of personal computers and applications such as Microsoft Office (Word, Excel), Google Docs and Gmail, WMS/WCS systems.

• Excellent communications skills both verbal and written.

• Strong leadership, team building, organizational and interpersonal skills with proven ability to exercise accurate judgement and execute appropriate course of action.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.