Retail Dining Operations Manager – Healthcare Campus

📍 New Haven, CT | 🕒 Full-time, Monday–Friday (some weekends required)

A prestigious healthcare campus in New Haven, Connecticut is seeking a Retail Dining Operations Manager to lead its multi-venue dining operations. This is a high-impact role where your leadership will shape the day-to-day retail food experience for patients, staff, and visitors at a nationally recognized hospital.

Reporting directly to the senior client-side executive, you’ll manage a team of three retail managers and approximately 30 unionized team members, ensuring both exceptional service and operational excellence across multiple food service venues.

💼 Key Responsibilities

Retail Leadership

• Oversee daily retail food service operations across multiple on-campus dining locations
• Manage menu development, seasonal promotions, and marketing initiatives to boost engagement
• Ensure compliance with food safety, cash handling, and digital POS policies
• Lead financial strategy including budgeting, forecasting, and reporting
• Maintain strong relationships with client stakeholders, including hospital executives

People & Process Management

• Coach, lead, and develop union-represented frontline staff
• Foster a culture of customer service and employee engagement
• Use data to optimize labor, improve service flow, and drive profitability
• Implement and manage digital solutions including POS, analytics, and signage systems

🎯 What We’re Looking For

Must-Have Experience

• 3+ years of unionized team management
• 3+ years in retail food service leadership, preferably in healthcare
• Background in managing multi-venue food operations
• Experience in POS systems, budget oversight, and customer service standards

Preferred

• Experience in healthcare, higher education, hospitality, or corporate dining
• Track record of driving sales growth and operational efficiency
• Strong organizational, communication, and multitasking skills
• Bachelor’s degree or equivalent industry experience

🎁 What You’ll Get

• Competitive base salary (based on experience and location)
• Full benefits package, including:
• Medical, dental, and vision coverage
• 401(k) with matching
• Paid time off and holidays
• Tuition reimbursement and professional development opportunities
• A mission-driven team committed to service, excellence, and innovation

About the Employer

This is an opportunity to join one of the most well-regarded healthcare institutions in the region—serving a large patient population while working with a collaborative, service-focused team. You'll also be part of a growing global organization known for its emphasis on quality, sustainability, and inclusive leadership.

All qualified applicants will be considered regardless of race, color, religion, gender identity, sexual orientation, veteran status, disability, or other protected status.

If you’re ready to elevate the retail dining experience in a meaningful healthcare setting, apply today!