Center Operations Director – Houston Market

Location: Houston, TX, USA

Category: Medical Center Support

We’re not your typical healthcare organization—and we’re looking for someone who isn’t afraid to stand out.

This is more than just an operations role—it’s a chance to impact lives every day. If you’re innovative, entrepreneurial, and driven to create exceptional patient experiences while leading high-performing teams, this could be the opportunity for you.

As Center Operations Director, you’ll oversee day-to-day operations for a primary care center, ensuring optimal performance, efficient scheduling, and a thriving team culture. You’ll directly supervise staff, partner with clinicians and care teams, and ensure patients receive seamless, high-quality care.

Key Responsibilities

• Enhance Patient Experience: Implement best practices to improve satisfaction and respond to feedback effectively.
• Optimize Scheduling: Maximize appointment slot utilization and maintain the right balance between availability and patient needs.
• Improve Access: Ensure the team is available and responsive to reduce wait times and barriers to care.
• Retention & Continuity: Monitor disenrollment trends, address root causes, and manage “orphan” patients without assigned providers.
• Foster Culture & Engagement: Build a collaborative, engaged workplace where morale is high and turnover is low.
• Workforce Planning: Ensure adequate staffing to meet operational and patient care demands.
• Onboarding & Development: Lead onboarding for new staff and create retention strategies that promote career growth.
• Operational Excellence: Oversee regulatory compliance, troubleshoot operational issues, and drive continuous improvement.

What You’ll Bring

• Proven ability to build strong relationships with staff, patients, and community partners.
• Data-driven decision-making skills, with the ability to analyze KPIs and identify improvement opportunities.
• Strong leadership skills to engage, mentor, and develop team members.
• Knowledge of healthcare operations, standards, and applicable regulations.
• Exceptional problem-solving, organization, and attention to detail.
• Proficiency in Microsoft Office Suite; familiarity with other operations or reporting tools is a plus.

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, Biological Sciences, or related field (or equivalent experience).
• 5+ years of relevant work experience in a medical clinic, hospital, or similar healthcare setting.
• 3+ years in a supervisory or management role within a regulated environment.

Why Join Us

• Competitive compensation package
• Comprehensive benefits from day one, including health, dental, and vision coverage
• Retirement savings options
• Career growth and professional development opportunities
• A mission-driven environment focused on transforming patient care

Equal Opportunity Employer: We welcome applicants from all backgrounds and are committed to fostering an inclusive workplace.