Senior Product Manager
About Health Note
At Health Note, we’re on a mission to humanize healthcare administration. We automate the entire patient journey from the first phone call to the final follow-up, enabling health systems to connect patients with the right physicians, gather precise and relevant data, and maintain empathy at the heart of every interaction.
We are building AI-powered digital assistants that act like trusted members of the care team. Instead of rigid, disconnected software modules, our assistants gain skills over time — from handling simple reschedules to managing complex intake, referrals, and medication refills. Patients experience a natural, empathetic interaction, while providers gain a system that is reliable, transparent, and continually improving. Our goal is to deliver a concierge experience for every patient, and a scalable path to automation for every clinic.
We are seeking a strategic, experienced, and hands-on Senior Product Manager to drive the development of innovative, patient-centered products. This role blends product strategy with execution, ideal for someone who thrives in both shaping vision and rolling up their sleeves, and who brings strong experience in the healthcare space. A passion for using AI as part of Intuitive Design — creating products that feel natural, effortless, and human-centered — is essential.
Key Responsibilities
Product Strategy & Roadmap
- Translate the company’s strategic vision into an actionable product roadmap, ensuring initiatives align with our mission to humanize healthcare administration.
- Define clear success metrics and outcomes for initiatives and develop analytics to measure impact and guide iteration.
- Balance near-term delivery needs with long-term scalability and extensibility.
Execution & Delivery at Scale
- Lead zero-to-one product initiatives from concept through launch.
- Balance scalability with customization, designing modular products that integrate deeply with EHRs while adapting to unique clinic workflows.
- Ensure delivery of empathetic, AI-driven, and intuitively designed solutions.
Customer Insight & Storytelling
- Engage deeply with customers and prospects to uncover insights, validate opportunities, and refine solutions.
- Act as the voice of the customer, ensuring products meet both functional and emotional needs.
Cross-Functional Influence
- Collaborate with engineering, design, clinical experts, operations, and external partners to deliver personalized, patient-centered experiences.
- Champion empathy-driven and intuitive design principles that ask the right questions at the right time to build trust and clarity.
Problem Solving & Curiosity
- Approach challenges with a “detective mindset,” seeking to understand root causes before defining solutions.
- Operate with adaptability and resilience in a fast-moving environment, comfortable with shifting strategies and priorities.
Qualifications
- Proven experience in a Senior Product Manager role (or equivalent product role) within healthcare (required).
- Comfort working with AI/ML-powered products, including data-driven iteration. (required).
- Direct experience working with the Epic EHR ecosystem.
- Track record of delivering products from zero to one and scaling them in complex environments.
- Passion for Intuitive Design — turning complex requirements into seamless, human-centered experiences.
- Strong ability to influence across teams and mentor other PMs.
- Excellent communication skills, with the ability to connect business strategy, clinical needs, and product delivery.
Not all applicants will have skills that match a job description exactly. Health Note values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” attributes makes for a strong candidate, we encourage applicants with alternative experiences to apply. We are always looking for people who will bring something new to the table!
Working at Health Note:
At Health Note, we believe in taking care of our team members by providing a wide range of ways to support their professional growth, mental and physical well-being, and work-life balance. We are always looking for new ways to help our employees thrive!
Health and Wellness - We offer comprehensive health benefits, including medical, dental, and vision, as well as disability and life insurance coverage. We also offer a 401k with a company match.
Work Life Balance - We know that everyone has a life away from work! We encourage our employees to adjust their work schedules to balance family responsibilities and offer a flexible PTO policy to encourage everyone to take time away from work and recharge as needed.
Team Culture - Join a dynamic and collaborative team environment where your contributions are valued and your voice is heard. We host regular team-building activities, social events, and more.
Continuous Learning - We encourage personal and professional growth with access to learning resources, training programs, and opportunities for career advancement.
Committed to Diversity, Equity, and Inclusion
Health Note is an Equal Opportunity Employer and is committed to fair hiring practices. All hiring decisions at Health Note are based on business requirements, job needs and individual qualifications. Each candidate is considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status.
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