Staff Software Engineer-Contacts

MUST BE BASED IN THE NYC, No Relocation

Onsite/Hybrid in SOHO

Not able to sponsor

About Hatch
At Hatch, we’re revolutionizing customer service with AI that doesn’t just assist — it transforms how businesses engage with customers. Backed by Y Combinator and top-tier investors like Bessemer Venture Partners and NextView Ventures, we’re doubling revenue year over year and scaling rapidly. We’re building the future of AI-driven customer service — and we’re just getting started.

Role- Staff Software Engineer -Contacts Team

About the Role

We’re looking for a Staff Software Engineer (Elixir) to play a pivotal role in building and scaling Hatch’s communications platform and user-facing experiences. You’ll lead the design and implementation of high-impact systems, guide technical direction, and mentor engineers across the team. This is a hands-on leadership role where you’ll work closely with product, design, and AI/ML partners to deliver reliable, scalable, and intuitive solutions that delight our customers.

Key Responsibilities

• Design and build scalable, high-performance backend services in Elixir (and Go where needed) to power Hatch’s communications platform

• Own architecture decisions that shape the long-term evolution of our product and infrastructure

• Collaborate cross-functionally with product, design, and AI teams to deliver seamless user experiences

• Mentor engineers and elevate technical standards through coaching, reviews, and best practices

• Improve reliability and performance by driving initiatives in observability, fault tolerance, and scalability

• Lead complex projects that cut across teams, setting the pace for high-quality engineering execution

• Balance product and technical trade-offs to deliver pragmatic, business-driven solutions

What We’re Looking For

• 8+ years of software engineering experience, with proven success at the senior/staff level

• Strong expertise in Elixir or Go

• Proven experience designing and scaling distributed systems in production

• Solid understanding of databases (PostgreSQL, Redis, etc.) and event-driven/data-intensive architectures

• Experience deploying and operating in cloud environments (AWS or GCP) with modern DevOps practices

• Strong communication and collaboration skills — you can align teams and influence outcomes

• A product mindset — you think beyond code and care about solving real customer problems

• Experience mentoring engineers and providing technical leadership

Nice to Have

• Experience in a fast-paced startup environment, shipping product quickly while maintaining quality

• Familiarity with telephony, messaging, or communications systems

What We Offer

• Competitive salary and equity

• Remote OR Hybrid work environment (3 days/week in our NYC office)

• Medical, dental, and vision benefits

• 401(k) plan

• Flexible PTO

• Opportunity to build at the ground floor of a high-growth, mission-driven company

• Not offering sponsorship

Why Hatch

• Shape the future of AI-driven customer service

• Build alongside founders and leaders who value speed, ownership, and ambition

• Solve hard problems that impact real businesses and customers

• Join a team of builders who care about great engineering, fast execution, and each other