Customer Service Ai Jobs

Lead the design and scaling of Hatch’s communications platform as a Staff Software Engineer (Elixir), shaping architecture and mentoring engineers to deliver reliable, high-performance user experiences.

Lead and scale EliseAI’s end-user support organization to deliver fast, empathetic, and reliable service for housing and healthcare experiences at 5,000+ weekly ticket volume.

ServiceNow seeks a strategic Self-Service Business Product Manager to define and deliver scalable self-service, knowledge, and case-deflection capabilities that improve support efficiency and customer experience.

AutoMarket is hiring a proactive Customer Service & Administrative Manager to own client communications, streamline onboarding/billing, and support operational scaling in a fully remote role.

Support clinicians and agency users as a Customer Support Specialist at Nestmed, providing frontline troubleshooting, ticket triage, and actionable feedback to help improve an AI-driven home health documentation platform.

Lead the strategy and execution of a global, AI-driven self-service support platform at ServiceNow to increase case deflection, shorten resolution time, and elevate customer experience.

Lead and scale Phocas' global Professional Services organization to drive fast customer adoption, measurable time-to-value, and outstanding customer satisfaction through operational excellence and technology-enabled delivery.

Lead OnePay's product strategy for RAG-powered chat and IVR customer servicing to improve containment and customer satisfaction across conversational channels.

Lead the definition and go-to-market of profitable post-sales service offerings and AI-enabled solutions at a market-leading cybersecurity company.

Experienced pre-sales engineer sought to shape and present Amazon Connect, Salesforce, and AI-driven contact center solutions across enterprise clients.

Represent Cresilon’s Traumagel by delivering high-quality customer support and generating new business through targeted outbound outreach to EMS, hospitals, and trauma centers.

Senior digital product and customer experience leader sought to drive mobile-first strategy, AI pilots, analytics, and enterprise service recovery at a large national insurer.

ServiceNow is seeking a Senior Staff Support Account Manager in Austin to own support relationships, manage SLAs, and drive service excellence for high-profile enterprise customers.

ServiceNow is hiring a Senior Manager of Inbound Product Management to define and execute the AI-first product strategy for Retail Service Management and Retail Operations, bridging platform capabilities and retail customer needs to drive adoption and outcomes.

Lead SF311 as its Director to manage multichannel customer service operations, modernize technologies and analytics, and ensure equitable, high-quality service delivery to San Francisco residents and partners.

Lead end-to-end, cross-functional AI and process transformation programs at ServiceNow to drive measurable customer service and operational outcomes.

Lead and scale Sesame’s outsourced customer success function as the Senior Manager responsible for vendor partnerships, operational strategy, and performance-driven improvements.