Sr Developer Analyst IT - job 1 of 2

Job Summary

The Dynamics D365 Lead Developer Analyst is responsible for defining and leading the technical architecture for Microsoft Dynamics 365 Customer Service platform, with a primary focus on the customer service workspace. This role will be
responsible for the development of scalable, secure, and high-performing solutions aligned with business objectives. The individual will act as the technical SME, mentor development teams, and provide guidance on complex solutioning and integrations.

Job Description

The role will play a crucial role in developing solutions for the Customer Service workspace on Dynamics 365, collaborating closely with cross-functional teams and vendors to build solutions that address complex business challenges. This role requires strong communication skills and the ability to work effectively across teams to deliver high-quality solutions that enhance the efficiency and effectiveness of our Contact Center operations.

MAJOR RESPONSIBILITIES

• Design, develop and implement enterprise-grade solutions for D365 Customer Service and case management.
• Extend D365 functionality using Power Platform components (Power Apps, Power Automate, Power BI).
• Develop custom plugins, workflows, and integrations with external systems. Work with vendors to configure, integrate, test, and deploy high-quality solutions that meet business requirements.
• Develop features to support global contact center apps (CCaaS) and Email Case Management system.
• Develop and maintain integrations between D365 and other enterprise systems (CCaaS, SAP/ERP, etc.).
• Lead technical solutioning for complex business requirements and integrations. Serve as the primary technical authority for case management and related workflows.
• Build AI capabilities in a controlled value-driven manner to ensure optimum business outcomes and adoption.
• Mentor developers and technical consultants on best practices and advanced D365 capabilities.
• Review and approve technical designs and code for compliance and quality. Collaborate with business stakeholders to translate requirements into technical solutions.
• Stay current with Microsoft Dynamics 365 roadmap and recommend innovative enhancements.
• Ensure adherence to security, scalability, and performance standards.
• Support data migration activities and ensure data integrity throughout the process.
• Document codebase and maintain clear, concise documentation for ongoing development and support.
• Contribute to establishing CI/CD pipelines and improving development practices Comply with all company policies and procedures and government regulatory mandates.

MINIMUM JOB REQUIREMENTS

Education:

• Bachelor of computer science / Engineering, Information Technology, or related field (or equivalent experience).

Certification / Licensure Microsoft Certified:

• Nice to have Power Platform Solution Architect Expert certification.

Work Experience:

• Minimum of 7 years of experience in developing enterprise grade solutions on Microsoft platforms, with at least 5 years focused on Dynamics 365 (Customer Service preferred), with at least 3 years in an architect or lead role.
• Proven experience in full-cycle D365 implementations.
• Strong proficiency in C#, .NET, JavaScript, and HTML/CSS.
• Expertise in Power Platform (Power Apps, Power Automate, Power BI). Advanced knowledge of Azure services and Dynamics 365 Web APIs with ability to design and govern integrations.
• Strong integration track record for data integration tools and methodologies (e.g., SSIS, Azure Logic Apps).
• Comprehensive experience building low code configurations and maintaining customer service and helpdesk applications (CRM, Genesys, etc.).
• Experience with cloud platforms such as AWS, Azure, or Google Cloud. Expertise in building integrations with RESTful APIs and familiarity with API design principles.
• Hands-on experience with AI-driven development tools, including Microsoft Copilot Studio and Power Platform AI Builder.

Knowledge / Skills / Abilities:

• Strategic thinking and ability to influence technical direction.
• Broad knowledge of software development life cycle protocols.
• Experience documenting complex processes and generating supporting design documents and diagrams.
• Experience working with cross-functional teams and facilitating teams to identify and implement solutions to complex problems.
• Ability to work independently and in a team-oriented, collaborative environment.
• Experience and skilled in influencing, leading and directing individuals in multiple functional areas.
• Excellent communication skills with an emphasis on customer service.
• Self-motivated, demonstrated bias for action.

DISCLAIMER: All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s). This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$110,240.00 - $165,360.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.