Floor Manager - job 1 of 6

A Floor Manager at COS opens doors to creating great customer experiences that not only elevate store sales but also foster a thriving, inviting atmosphere. With a dedicated team by your side, you'll lead the charge in delivering exceptional service and operational excellence. Through seamless teamwork and collaboration across the store, you'll weave together a shopping journey that's genuine, personalized, inspiring, and always welcoming. 

Key Responsibilities  

• Offering customers a high level of service, through styling advice, product knowledge, and store experience 
• Analyzing selling information and working with the store manager, maximize the sales performance of your department. 
• Leading a team of sales assistants to achieve excellent standards of service 
• Supporting recruitment and ensure induction and training to new starters is carried out 
• Assisting the store manager to identify future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Being a COS brand ambassador and providing the best experience for our customers. 
• Stepping into the role of Store Manager in their absence 

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.  

What You Need to Succeed:   

Knowledge  

• You understand what makes a great customer experience  
• Prior retail or customer-facing experience   

Motivation   

• You enjoy creating a positive work environment and leading a team  
• You are results-focused & enjoy multitasking   
• You enjoy developing yourself & others  

Behaviour   

• You contribute to building a well-functioning team and embrace different points of view   
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience  
• You support others to grow by giving constructive feedback  
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions   
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience   
• You are able to prioritise efficiently and adapt to sudden changes   
• You communicate clearly & concisely, actively listening to other perspectives   
• You see opportunities to improve everyday processes   

Past Achievements   

• Experience in driving sales through others  

Compensation:  $26.00 - $31.00

This is a Full-time position offering 32-40 hours a week. 
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page. 

Benefits:  

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

In addition to this US based colleagues also receive:  

• 25% Staff Discount   
• Medical, Vision, and Dental Coverage   
• Employee Assistance Program   
• Vacation, Wellness, Holiday, and Parental Pay   
•  Health, and Dependent Care FSA.   
• Plus, additional Voluntary Benefits.  

Inclusion & Diversity  

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organization. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.