Sr. Storage Engineer

The Company 

Serving the People Who Serve the People 

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.  

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. 

Want to know more? See more of what we do here.  

The Senior Infrastructure Engineer for Enterprise Storage is part of the Infrastructure Engineering team at Granicus. The team supports and maintains infrastructure hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate is an experienced infrastructure storage engineer with significant enterprise experience designing and creating storage systems and maintaining the hardware.

• Provision and allocate storage to server assets (VMware, Windows and Linux based VMs), including assignment of iSCSI LUN, NFS and CIFS volume configurations.
• Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks.
• Identify and fix problem areas in the existing storage infrastructure.
• Execute quality changes and provide peer reviews for changes.
• As part of an on-call team, triage and troubleshoot efficiently and effectively during production incidents.
• Ensure storage hardware, filesystems and storage resources are logged and monitored along with appropriate actions for events.
• Analyze log files and other infrastructure data using available tools.
• Develop documentation to empower other team members and accurately represent storage projects and procedures.
• Plan for and install new software/firmware releases and hardware/software upgrades for storage infrastructure to meet security and supportability requirement.s
• Act as a point of escalation for other Storage Systems Engineers.
• Manage regular patching and other activities to address security vulnerabilities.
• The position requires occasional on-site datacenter visits for equipment installations and support.
• This position requires participation in an on-call rotation.

• You have 5+ years of relevant experience providing infrastructure systems support.
• You have 3+ years of experience designing and supporting advanced storage in a virtualized, Enterprise-level infrastructure.
• You have 2+ years of experience scripting / and automating repeatable tasks (e.g., Bash, Python, Ansible, Terraform, Git, PowerShell).

• Performance analysis and troubleshooting of shared storage resources
• Data recovery and backup strategies for critical systems
• SnapMirror functionality
• You have experience working to comply with security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP
• You have worked in a large enterprise environment, providing storage or infrastructure support
• You are passionate about technology and keep abreast of technical developments in your field
• You are a motivated self-starter capable of picking up work on your own
• You are a proven technical leader, capable of identifying problems and then designing, and implementing solutions

• Network Storage systems (NetApp)
• DNS and IP Management (Infoblox)
• System monitoring tools (LogicMonitor)
• Cloud Storage (AWS, Azure, GCP)

• Our Granicus infrastructure includes the following technologies, so if you have exposure to or experience in these areas, that’s a plus!
• Linux OS (RHEL, Amazon Linux, Ubuntu, CentOS)
• Windows Server OS
• Container systems (Docker, Kubernetes, EKS)
• Virtualization (VMware)
• Cloud computing (AWS, Azure)
• Server hardware (Cisco UCS)
• Load balancers (F5)
• SEIM tools (LogRhythm)
• Security scanning tools (Nessus)
• Network switches (Cisco)
• Firewalls (Cisco ASA, Palo Alto)

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! 

Security and Privacy Requirements

-     Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-     Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs. 

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population 

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

The Benefits 

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off

- Medical (includes an option that is paid 100% by Granicus!), Dental & Vision Insurance

- 401(k) plan with matching contribution

- Paid Parental Leave

- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance

- Group legal coverage 

- And more!

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.