Training Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:  

The Disability & Leave Consultant will design, develop, and maintain an effective, sustainable training environment tailored to the needs of the Claims organization. The trainer will ensure a consistent end-to-end customer experience through implementation of a comprehensive training program that aggregates and curates extensive knowledge of disability and leave management procedures, internal system workflows, product benefits, market expectations, and compliance requirements. They will continuously monitor the health of this program, adjusting and evolving it as needed to account for customer satisfaction feedback, regulatory changes, quality program results, and go-to-market strategic enhancements. They will partner with Claims leadership and other internal stakeholders to ensure that the learning and development environment remains relevant and effective as the program evolves to continuously meet the needs of our company and its customers.

Please Note:  Work location for this role is FLEXIBLE! This position allows 100% remote work from home or allows work to be performed in any of our major office locations with a hybrid schedule. 

The Contributions You’ll Make:

• Facilitate strategic planning sessions with stakeholders to determine the scope and objectives of training initiatives within Operations organization.
• Upon agreement of strategic direction, develop plans to ensure training is completed in a timely, cost-effective, and results-oriented manner.
• Through a combination of partnership and individual effort, create training materials, including manuals, presentations, and online resources.
• Deliver interactive, engaging, learner-focused instruction for new and existing disability and leave claims professionals.
• Assess the effectiveness of training programs and make necessary adjustments to improve outcomes.
• Provide ongoing support and mentorship to claims professionals and their leaders.
• Stay up to date with industry trends and changes in regulations related to disability and leave claims.
• Collaborate with other departments to ensure training programs align with company goals and regulatory requirements.
• Other duties and projects as assigned.

Minimum Knowledge & Experience:   

• Bachelor’s degree.

• Minimum of 5 years of experience in training delivery and instructional design.

• Proven track record in designing, developing, and delivering training programs.
• Demonstrated ability to monitor training program effectiveness and make necessary adjustments based on feedback, regulatory changes, and strategic enhancements.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Experience building strong relationships with leadership and other stakeholders with a proven ability to effect change through strong interpersonal and influencing skills.
• Strong ability to multi-task, problem-solve, learn quickly, and adapt to changing priorities.
• Experience managing large, complex projects through shared resources, both internal and external.

Preferred Knowledge & Experience:

• Knowledge of disability and leave claims processes, policies, and regulations is preferred but not required.
  • Comprehensive knowledge of short-term and long-term disability claims, FMLA, ADA, and other relevant leave policies.
  • Awareness of industry standards, customer expectations, and competitive landscape in disability and leave management.
  • Understanding of state and federal regulations related to disability and leave claims, including HIPAA, ERISA, and other relevant laws.
  • Familiarity with claims processing systems and software.

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.