The General Store Manager (GM) is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer services and store appearance.  

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.  

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.  

The Types of “Energy” You Bring  

• You are comfortable working in both an individual and a team environment.  

• You have superior relationship building skills and can establish connections with guests and associates. You lead by example and demonstrate the importance of a guest's first mentality.  

• You are detail oriented and have excellent organizational skills.  

• You display the ability to direct others and prioritize tasks.  

• You are a proven self-starter with demonstrated ability to make decisions.  

• You analyze trends and apply a system thinking approach to complex issues.  

• You handle multiple projects simultaneously and independently.  

• You lead by example and demonstrate the importance of a guest first mentality.  

“Gauges” of Responsibility  

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.  

• Responsible for guest and associate satisfaction, exceeding brand standards and managing the store’s profitability.  

• Select, develop, and effectively lead a highly engaged team.  

• Cultivate a positive shopping experience for all guests. Respond to customer complaints or inquiries. Solicit customer feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all customers.  

• Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store. Share responsibilities for interviewing candidates by following a standard procedure. Consult with the store management team to make final hiring decisions.  

• Allocate resources, prioritize, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.  

• Allocate appropriate and adequate resources necessary for effective training execution as designed. Validate that all associates are trained to perform their jobs safely, effectively, and to provide great customer service. Conduct all aspects of management training. Oversee and monitor the effective training of all associates to ensure proficiency in skills.  

• Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. Value store associates through celebration and recognition.  

• Support the development of associates and store management teams through appropriate talent management processes (e.g., performance management, development plans, career conversations, and development opportunities). Provide overall direction and support for the team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.  

• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices, and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all customer and associate incidents in the appropriate time frame. Ensure compliance with all federal and local laws and with all company policies and procedures.  

• Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated, and sustained.  

• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Manage financial plans for the store by reviewing and interpreting financial reports and taking appropriate action as required to achieve goals. Ensure execution of all plans.  

• Analyze income statements and utilize reports to ensure store profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures.  

• Analyze results and trends from audits (internal and external) and take appropriate action to resolve/address issues.  

• Monitors shift cash handling and inventory. Assists investigations into shortages/overages of $100 per month or less as well as inventory variations of 0.5% of sales or less.  

• Build relationships with community partners to connect the store with its community. Use working knowledge of organization’s support structure to develop support network and make business connections. Proactively leverage tools, resources, and information throughout the organization.  

“Fuel” for You   

• Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create training for growth and job development.  

• Health + Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.  

• The Road Ahead– We offer 401k and a match component!   

• Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.  

• Give Back!  We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time off to you to help an organization of your choice.   

The GPS of our Interview Process  

• First thing first, if you’re interested in the role, please apply.  

• The hiring manager will review your resume. If your experience lends you this opportunity, a recruiter or manager will contact you.  

• We conduct in-person and virtual interviews.  

Qualifications  

• Must be available to work flexible hours that may include day, night, weekends and/or holidays.  

• Leadership experience in fast-paced retail, food service, or fuel environment preferred.  

• Experience selecting, training, and managing staff.  

• Experience with labor allocation, sales building, scheduling, and managing expenses.  

• Experience coaching and developing team members through proper leadership skills.  

• Ability to reach, bend, twist, stoop, kneel, crouch, climb ladder/stairs and lift to 25 lbs. during a shift.  

• Must have reliable transportation and valid driver's license.  

• Applicants must be at least 18 years old.  

• 1-2 years of supervisory experience.  

Education  

• High School Diploma or Equivalent.