Senior Vice President, Operations
Skills
- Executive-level operations leadership in B2B SaaS or related industries
- Proven ability to design and implement KPI-driven performance frameworks
- Experience deploying AI and automation to improve operations
- Strong cross-functional collaboration and stakeholder management
- Project and change management expertise
- Financial and business operations acumen
- Excellent written and verbal communication skills
Responsibilities
- Oversee day-to-day global Operations including Implementations, 24/7 Technical & Customer Support, Customer Success, Business Operations, Finance, and Administration across all product lines.
- Ensure alignment, communication, and collaboration among diverse Operations teams and cross-functional partners.
- Define, implement, and refine data-focused KPIs and reporting to drive accountability and informed decision-making.
- Lead, coach, and develop six Manager/Director-level direct reports and a global workforce of 50+ employees across the U.S. and India.
- Develop and document scalable processes, SOPs, playbooks and best practices to support rapid growth and consistent execution.
- Leverage AI, automation, and tooling to improve operational efficiency and customer experience.
- Drive operational excellence through continuous improvement, change management, and performance optimization.
- Partner with the Executive Leadership Team on strategic planning, resource allocation, and execution of company objectives.
Education
- Bachelor’s degree in Business, Engineering, Operations, or related field or equivalent practical experience
- MBA or other advanced degree preferred but not required
Benefits
- Base salary plus performance bonus
- Medical, dental, and vision insurance
- Flexible spending accounts (FSA)
- Life insurance and AD&D
- Long-term disability (LTD)
- Paid time off (PTO)
- 401(k) retirement plan
- Remote-first work environment with global team collaboration
Average salary estimate
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