Manager, Operations - Fraud, Trust and Safety (Last Mile Delivery)

Position Summary...

In this Manager position under the Trust and Safety pillar of our Last Mile Delivery (LMD) team, you will own the end-to-end fraud prevention strategy and day-to-day operations that protect our marketplace, customers, and stores, while minimizing friction for good users. This role blends data-driven fraud detection with field investigations, requiring both analytical and investigative expertise. You’ll lead a team of analysts, partner closely with Global Investigations (GI) and Asset Protection (AP), and work cross-functionally with Product, Engineering, Legal, Compliance, and Driver Experience teams. The role requires flexibility, autonomy, and a proactive approach in a fast-paced, sometimes ambiguous environment.

What you'll do...

What You’ll Do

• Set and execute the fraud prevention strategy across identity, onboarding, account integrity, transactional/abuse vectors, and field investigations.
• Oversee prevention operations: manage queues and controls (manual review, device/sign-in defenses, policy enforcement), to efficiently block bad actors and preserve the customer experience.
• Conduct deep-dive data analysis to identify trends, investigate potential fraud, and distinguish between actual fraud and false positives.
• Translate strategy into quarterly OKRs and operational playbooks, incorporating both backend analytics and in-field investigative work.
• Partner with GI/AP: establish “path-to-prosecution” standards, package evidence and case files, track case outcomes, and collaborate on high-dollar or organized criminal activity. AP partnership includes in-store identity verification pilots and theft investigations.
• Lead a team of analysts; hire, coach, and develop talent; manage, motivate, and establish clear career paths for direct reports.
• Utilize tools such as Power BI, Excel, and Tableau for data analysis and presentation building (presentation delivery is a plus but not required).
• Collaborate cross-functionally with Legal, Driver Experience, and other teams; maintain strong relationships and share insights regularly.
• Respond to incidents: triage emerging schemes (e.g., driver/customer fraud, collusion), coordinate mitigations, and communicate impact/next steps to leadership.
• Ensure governance and compliance: maintain SOPs, evidence handling, and documentation; support audits and policy reviews.

What You’ll Bring

• Ability to travel up to 30% for store visits.
• 5–8+ years in Fraud Prevention / Trust & Safety / Risk Ops, with 2+ years managing analysts or investigative teams in high-volume environments.
• Experience conducting deep-dive data analysis to identify trends and investigate fraud.
• Comfort with ambiguity, autonomy, and fast-paced, unstructured environments; ability to prioritize and re-prioritize as needed.
• Hands-on experience with identity & account-integrity controls, abuse vectors relevant to marketplaces, and field investigations.
• Strong analytical skills (Excel, Power BI, Tableau) and experience building presentations.
• Demonstrated partnership with GI/AP or similar corporate investigations functions, including evidence packaging and reporting.
• Excellent communication skills and ability to influence cross-functional stakeholders.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.