Inside Sales Account Manager - job 1 of 2

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title:  Alastin Inside Sales Account Manager

Location:   Carlsbad, CA (Hybrid)

Description

The Inside Sales Account Manager is responsible for building and growing the Inside Sales function within Alastin.   The position is responsible for enhancing portfolio growth through business development activities using primarily phone and email communication.  The position will report to the Associate Director, Customer and Sales Support and will be responsible for providing sales coverage to accounts in assigned geographies, vacant and leave of absence territories to help provide coverage and support for targeted accounts.

Key Responsibilities

• Provide sales coverage for accounts / geographies, lead qualification, leaves of absences and vacancies
• Promote and sell products to a database of Inside Sales accounts and prospects within assigned geographies or on an as needed basis depending on current needs
• Educate customers regarding use of the company’s products, how they fulfill the needs of the customer, indications/contraindications, and safety of the products
• Perform effective online demos or training webinars for accounts
• Build strong professional relationships, establish credibility and rapport with customers.
• Develop and initiate specific course of action to increase sales and market share
• Implement and execute key marketing strategies.
• Create order suggestions, upsell and close sales to achieve sales goals.  Enter orders into system, collect all new account paperwork during process
• Assist with account issues including, but not limited to; order tracking, missing product, returns/exchanges on orders and payment issues
• Qualify inbound leads and route qualified opportunities to the appropriate Account Manager for further development and closure
• Suggest and implement improvements for Inside Sales function based on industry best practices
• Other duties as assigned

Skills and Qualifications

• 3 or more years previous aesthetics inside sales experience or field sales experience required. Previous skincare experience preferred.
• BA/BS degree preferred, or equivalent education and directly related years of experience required
• Knowledge of clinical, surgical techniques and aesthetic procedures and medical terminology
• Experience building strong relationships, establishing credibility and rapport with customers
• Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
• Ability to present to a group in a virtual setting
• Self-reliant with ability to make solid business decisions
• Outstanding verbal and written communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Effective goal setting, planning and communication, relationship-building, and strong problem-solving skills
• Experience working with NetSuite or order entry portal and/or CRM system a plus
• Ability to provide service to accounts in various time zones across the US
• Actively participate and attend scheduled sales meetings and conference calls
• Ability to work longer hours as needed during end of month, quarter and year to deliver on quota
• Proficient in Microsoft PowerPoint, Word, and Excel
• Some travel may be required; including travel to accounts during vacancy/LOA’s

About the Compensation:

The base salary range for this role is determined based on several factors. These include but are not limited to job accountabilities; skill sets; experience and training; certifications; work location; competitive market rates and other business needs. At Galderma, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a unique combination of factors for each role. A reasonable estimate of the hiring range for this role is $70,000-$80,000.

In addition to base salary, we provide an opportunity to participate in a competitive commission plan. We offer a competitive and comprehensive benefits program including health insurance, 401(k) plan with employer match, a generous paid time off policy, hybrid work schedules and more.

What we offer in return 

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training. 

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter. 
• The next step is a virtual conversation with the hiring manager  
• The final step is a panel conversation with the extended team 

Our people make a difference 

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.  

Employer’s Rights: 

This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.  This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.