Field Access Manager, West - San Francisco/San Jose CA

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Field Access Manager, West

Location: San Francisco/San Jose CA

Position Overview:

The Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma’s biologic treatment. The role is in Galderma’s Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. 

The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.
 

Key Responsibilities:

Members of the Field Access Management (FAM) team will be responsible for the following:

• Key member in optimizing the experience for both the patient and the account

• Identify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma products

• FAMs will educate and support accounts by:

  • Deliver information and education on Galderma’s patient support services and product access to solve complex reimbursement challenges

  • Support the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account Managers

  • Adhere to complex compliance business rules to ensure patient confidentiality and access to care

  • Resolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region  

  • Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experience

• Partner with external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journey

• Act as a subject matter expert to assist customers’ in reducing non-clinical barriers to patient access to therapy

• Educate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programs

Minimum Requirements:

• Bachelor’s degree in relevant field required

• 5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred

• 2+ years in a reimbursement or access role supporting prescription based products

• Proven experience successfully launching new to market specialty products and resolving difficult access challenges

• Understands utilization management tools, prior authorizations and appeals

• Account management experience preferred

• Cross-functional experience required, proven track record of collaboration and coordination

• Exceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customers

• Comprehensive analytical/strategic thinking skills

• Ability and confidence to work effectively and with a sense of urgency

• Adaptability, resilience and tenacity and ability to quickly pivot

• Proficient in English, MS Office; especially Word, Excel, and PowerPoint

• Travel up to 50%

What we offer in return

You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.

Next Steps

• If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.

• The next step is a virtual conversation with the hiring manager 

• The final step is a panel conversation with the extended team

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

Employer’s Rights:

This job description does not list all the duties of the job.  You may be asked by your supervisors or managers to perform other duties.  You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time.  This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.