ISV Operations Manager

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful ISV Operations Manager at Fiserv do?

The ISV Operations Manager acts as the operations point of contact for an assigned portfolio of premier Integrated Software Vendor (ISV) clients. This individual will manage the support and onboarding processes for the ISV, from the time a partner decides to integrate with Fiserv and throughout the lifetime of the relationship. They will work closely with a Relationship Manager to form an account management team that effectively manages the ISV client lifecycle through proactive communication and support. The ISV Operations Manager must be able to effectively articulate processes to both business and operational users, provide ongoing support to external partners, and act as a primary resource for operational issues and questions.

What you will do:

• Cultivate and maintain strong relationships with new and existing partners.

• Serve as the main point of contact for partners throughout the entire integration process.

• Navigate and thrive in a dynamic, evolving operational environment.

• Act as a liaison, facilitating communication and resolving issues between partners and internal teams.

• Proactively address inquiries and troubleshoot problems using available resources.

• Translate complex internal processes and needs for external partners.

• Communicate partner needs and feedback to internal teams to ensure seamless collaboration.

• Provide exceptional service and support to all partners.

What you need to have:

• High school diploma or equivalent. College degree preferred.

• 2 years of industry experience in a customer-facing role.

• Knowledge of Fiserv’s products, platforms, systems, and operational areas.

What is nice to have:

• Integrated payments experience is preferred

• Self-motivated with a proven track record in the technology industry

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base

• Strong presentation skills with the ability to communicate professionally via written and oral communication

• Proven organizational skills with the ability to eliminate sales obstacles through creative and adaptive approaches

• Ability to think outside the box while also being process-oriented. Flexibility to work after hours/weekends as needed occasionally

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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