Product Operations Generalist

About Finch

We are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team

We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. 

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.  

• What You Will Do
• Identify operational solutions to address product or UX bottlenecks
• Act as the first line of defense for our employers’ technical inquiries for Finch’s Assisted products, providing reactive support, troubleshooting issues, and offering best practices
• Build and maintain core security procedures and policies to ensure continual operational compliance
• Ensure we're processing workflows for our customers within established service level agreements (SLAs)
• Collaborate with engineers and product managers to understand the product roadmap and the underlying operational requirements to reach key deadlines
• Independently manage and set clear deadlines for multiple simultaneous projects
• Set a high bar for execution, both in terms of quality and speed.

• 1 - 4 years of experience in business operations, product operations, technical support, strategy, or compliance at a financial, tech, or fintech company
• Proven experience handling structured data (Excel, CSV, JSON, etc.)
• Strong demonstrated ability to manage multiple projects simultaneously in an organized manner
• Deep curiosity of the process to abstract away operational complexity to deliver a streamlined customer UX
• Desire to collaborate across the team to ensure a clear alignment of internal operations with product deadlines
• Willingness to take on mission-critical projects and actively communicate challenges and outcomes as they arise
• Ability to clearly document processes so they can be optimized over time
• Comfortable coordinating with multiple parties and building relationships both internally and externally
• Strong written communication skills

• Experience working with payroll, HR systems, or security compliance
• Experience in a technical support or product operations role, preferably with an API-based or hyper-process oriented solution

This is a hybrid role requiring two days per week onsite in either our San Francisco or NYC office.

Finch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.