Legal Intake Specialist (Bilingual - English/Spanish)

About Finch

We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.

Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.

We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide.

This Role

Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.

Responsibilities:

• Answer inbound calls for multiple Law Firms with empathy and professionalism

• Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases

• Guide clients through the sign-up process and secure retainers

• Hand off cases to attorneys and lead paralegals with complete and accurate information

• Maintain responsiveness as a key builder of trust with every partner

Your Team: Legal Operations

Legal Operations is responsible for delivering exceptional outcomes for our law firm partners and their injured clients with precision, speed & care. At Finch, we’re building a team of the top 1% of legal operators with experience from law firms across America, and enabling them with next-generation technology to serve more clients, with more humanity.

You Might Be a Fit if You:

• Have 5+ years in client-facing intake or sales roles, ideally in legal services

• Are an excellent communicator who can build trust quickly

• Can lead conversations with empathy while maintaining control of the call

• Stay calm and focused under pressure

• Are able to multi-task in a fast paced environment

• Can confidently help people understand how a lawyer can best help with their situation with a soft sales approach

Compensation

$70,000 – $100,000 annual salary + equity

Additional benefits include:

• 100% coverage for health, dental, and vision

• Flexible PTO (we trust you to take the time you need)

At Finch Legal, we believe in practicing what we advocate.

As a firm dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences — regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.

We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn’t just a value — it’s a practice.