Process Optimization Manager - Commercial Payments

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GENERAL FUNCTION:

Work with multiple lines of business and other functional partners to identify, plan, manage, implement and track the benefits of efforts to lean internal processes, delivering operational efficiency, improved customer and user experiences, and enhanced quality of results. This position requires experience performing business process analysis, utilizing lean process improvement methods and executing thoughtful change management through coaching and influential leadership.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensures that actions and behaviors drive a positive customer experience all while operating within the Bank's risk appetite.  Achieves results by consistently identifying, assessing, managing, monitoring and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Execute Lean Six Sigma methods to deliver process improvements for the Bank, with measureable and maximum impact.
• Partner with technology and functional business partners to identify opportunities and execute the implementation of process improvement projects.
• Ensure a cross-functional, collaborative and customer-focused perspective drives all improvement efforts.
• Track and transparently report the impact of projects to ensure continued and sustained gains from improvement work.
• Provide fact-based insight and foresight which may lead to optimization project recommendations.
• Leverage objective, data-driven Lean Six Sigma tools and methods in all process improvement work.
• Execute all tasks with high-quality, timely delivery. Manage multiple priorities effectively.
• Maintain a constant vigilance to identify, quantify, and assess current and evolving best practices.
• Coach others in the practical use of Lean Six Sigma tools and methods.
• Other duties as assigned.
  
  MINIMUM KNOWLEDGE AND SKILLS REQUIRED:
• Undergraduate degree in Business or Engineering related field. MBA or equivalent experience preferred.
• Experience in delivering business results through process improvement projects.
• Proven experience in change management and team building.
• Excellent written and verbal presentation skills.
• Business analysis experience.
• Banking knowledge preferred.
• Ability to present to senior management on sensitive subject matters.
• Ability to lead and facilitate large groups toward the development of common solutions.
• Proficient with MS-Windows and other related PC applications.
• Knowledge of data analysis applications.
• Working knowledge of process improvement tools.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.