Process Release Manager

Job Summary

The Process Release Manager will be responsible for overseeing the planning, scheduling, and coordination of business process changes across multiple teams within Corporate Actuarial. This role will support complex process execution and work closely with teams such as Actuarial Data Integration, Actuarial Modeling, Asset Liability Modeling (ALM), and other actuarial functions to ensure successful and timely implementation of new processes and improvements. The Process Release Manager will collaborate with stakeholders to establish and maintain new Business-As-Usual (BAU) processes, ensuring efficiency, effectiveness, and operational excellence. This role also applies operations management skills to optimize workflows, enhance performance, and drive continuous improvement across the organization.

Duties and Responsibilities

Operations Management

• Partner with project managers, business leaders, and cross-functional teams to ensure successful planning and implementation of deliverables.
• Develop and maintain schedules for business process changes, ensuring alignment with timelines and business objectives.
• Assist with impediment removal and facilitate effective team communication.
• Maintain and prioritize product backlog based on customer feedback, business metrics, and strategic priorities.
• Track and report team velocity, throughput, and planning metrics.
• Conduct planning sessions, reviews, and retrospectives to improve delivery outcomes.
• Apply operations management skills to streamline workflows, improve efficiency, and enhance performance.
• Establish and promote best practices for process execution and release management.
• Write work requests and acceptance criteria, translating business requirements into actionable deliverables.
• Gather requirements from customers, sales, and support teams to inform process improvements.

Business Transformation

• Foster a culture of continuous improvement within Corporate Actuarial.
• Manage change resistance and develop mitigation strategies to support adoption.
• Assist in developing communication materials and training content for process changes.
• Facilitate collaboration among cross-functional teams to ensure alignment and shared understanding.
• Support senior leaders with stakeholder engagement activities.
• Support culture transformation initiatives across the actuarial organization.
• Develop and implement user adoption strategies for new tools and processes.

Product and Process Management

• Define and communicate process and product vision to stakeholders.
• Collaborate with business partners and stakeholder teams to deliver user-centric solutions.
• Manage working relationships with stakeholder and project teams to ensure alignment.
• Translate business requirements into technical specifications and acceptance criteria.
• Present complex concepts to non-technical stakeholders in a clear and concise manner.
• Coordinate with teams to ensure thorough testing, validation, and quality assurance of new processes.
• Oversee implementation to ensure smooth and efficient rollouts, resolving issues as they arise.
• Monitor processes post-implementation to ensure stability, performance, and continuous improvement.

Experience and Education Requirements

• Bachelor’s degree or equivalent experience required.
• 5+ years’ experience in process management, operations management, or a related field.
• Experience with Jira project development and automation.
• Experience with software development lifecycle (SDLC) processes and methodologies required.
• Agile, Scrum, or Waterfall experience preferred.
• Six Sigma or Lean experience preferred.

Knowledge, Skills & Abilities

• Familiarity with actuarial or financial reporting processes preferred.
• Background in new team formation and development preferred.
• Knowledge of Alteryx workflow development, best practices, and collaboration features preferred.
• Ability to coordinate complex reporting or operational processes, preferably in financial services, insurance, or actuarial environments.
• Proficient in PPM tools such as Jira, Confluence, Microsoft Project, or equivalent.
• Proficient in MS Office Suite, including Outlook, Word, Excel, and PowerPoint.
• Proven ability to build and maintain partnerships across departments.
• Excellent time management skills with the ability to manage multiple projects concurrently.
• Strong problem-solving and analytical skills.
• Strong interpersonal and communication skills, with the ability to coordinate across multiple teams and stakeholders.
• Capable of providing leadership in a structured environment while requiring minimal day-to-day guidance.

Other Requirements

• Perform other functions, duties, and projects as assigned.
• Regular and punctual attendance.
• Some travel required (less than 10%).

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