Showroom Manager - job 1 of 2

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson Home is currently seeking the right individual to fill an immediate need for a Showroom Manager in our Burlington, MA Bath, Kitchen & Lighting Showroom.

Job Details

• Work Schedule: Monday - Friday 8:30 am - 5:00 pm and Saturdays are on a 4-week rotation from 9:30 am - 2:00 pm
• Reports to the Branch Manager
• This is an on-site position
• 10,000 sq ft Showroom
• Direct oversight of 7 associates and will lead the showroom team

Responsibilities

• Actively leads day-to-day showroom operations and the showroom team to ensure a clean, organized, and welcoming environment.

• Facilitate monthly team meetings and monthly 1 on 1 with each associate.

• Collaborate with the Branch Manager and the Senior Sales Manager as needed.
• Budget targets and forecast future sales performance.
• Monitor and analyze revenue growth, margin enhancement, selling behaviors/performance and identify areas of improvement,
• Maintain and develop a team including hiring, onboarding, mentoring, training, in the moment coaching, setting team/individual goals and expectations
• Supervise the daily showroom traffic and ensure we maintain the plumbing, lighting, and appliance selections to provide the best customer service experience to our customers.
• Focus and maintain showroom displays, which includes merchandising, tagging of new displays, updating, and selling off discontinued displays.  
• Build and maintain relationships with contractors, designers, builders, outside sales associates to ensure repeat business.
• Work closely with vendors and manufacturers to stay updated on product lines and promotions.
• Handle customer inquiries, resolve complaints, and ensure overall satisfaction.
• Assist customers, both by appointment and walk-ins.
• Attend industry events and/or meetings to be the representative of Ferguson locally.
• Assist branch manager in ensuring all safety and compliance standards are met within the showroom.

Qualifications

• 3 years of prior sales leadership experience is ideal coupled with sales and customer service experience is preferred
• Proven leadership skills and ability to manage and motivate a team.
• Proven track record to build and implement process improvement / efficiencies
• Ability to initiate and embrace change, mentoring skills and desire to train others
• Ability to work across department lines, manage time and people
• Must have outstanding communication skills; verbal, written and interpersonal skills
• Solid organizational and problem-solving abilities
• Proficient in POS systems, and Microsoft office, CRM software is a plus
• Ability to listen optimally to address problems, anticipate issues and make effective decisions
• Strong customer service and sales skills with a consultative approach.
• Experience in plumbing fixtures, lighting and/or appliance retail sales is a plus
• The ability to take care of a vast array of customers with varying levels of product knowledge

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information