Sales Operations Specialist

The Sales Operations Specialist has the primary function to support, keep organized, and improve the Sales operations at FairCom. This role focuses on managing and analyzing sales data, optimizing CRM systems like HubSpot, and providing strategic sales support to properly have real-time data showing details on prospective customers, current customers, renewals/subscriptions, and other sales reporting. This role collaborates closely with stakeholders across departments, from sales representatives to business development teams, to create a more effective and data-driven sales environment.

The Day-to-Day:

• Help own the data integrity of HubSpot and other systems by monitoring, compiling, and updating information. Maintain accurate CRM databases and other sales systems with contact information, contracted services, applicable products, and/or special discount agreements found in purchase orders, email correspondence, and phone call notes.
• Help improve sales processes. Identify opportunities for process improvement by creating/improving Hubspot workflows, reducing inefficiencies, and driving productivity in the sales organization.
• Maintain and improve sales forecasting models, create dashboards for KPIs, and track sales targets to monitor team performance.
• Collaborate with Account Owners during the renewal process to monitor for a successful completion-- from the notice of renewal to when the invoice is paid.
• Generate sales reports, dashboards, and visual data tools to track metrics and provide insights to team members.
• Assists in the onboarding of new sales representatives by providing training on CRM systems, sales processes, and sales tools.
• Attend & actively participate in weekly sales meetings, providing data and analytics to drive decisions. Update Sales Systems as necessary with any relevant information that comes to light in these meetings.
• Assist in the overall Sales pipeline, identifying weaknesses and improving processes over time in collaboration with members of the sales & marketing organizations.
• Utilize automation tools to streamline workflows and improve the efficiency of sales cycles.

• Highly organized and meticulous attention to detail.
• Ability to maintain confidentiality and apply sound judgment.
• Must have 3+ years of Revenue/Sales Operations experience, including dashboard building and other custom reporting.
• Must have 3+ years of experience working with Hubspot and Microsoft Office Suite and/or Google Suite.
• A bachelor’s degree from an accredited institution, OR applicable professional experience

Position Preferences

• A formal bachelor’s degree in a business-related program
• Advanced experience working with Excel, CRM’s, and/or accounting systems.

Join the FairCom Team!

Have Fun and Work Hard with an Opportunity for a Healthy Work/Life Blend

• Empowered, Agile Teams: Collaborate with passionate colleagues in small, cross-functional teams that drive innovation. Enjoy the freedom to shape your work and contribute meaningfully.
• Flexible Work-Life Balance: Achieve optimal work-life harmony with our hybrid work schedule, offering the best of both worlds: in-office collaboration and remote focus.
• Invest in Your Growth: Benefit from a supportive environment where long-tenured colleagues share their expertise, fostering a culture of continuous learning and development.
• Rewarding Compensation: We value your contributions. Expect a competitive salary package aligned with industry standards.
• Comprehensive Well-being Support: Protect what matters most with our robust benefits, including top-tier medical, dental, vision, and life insurance coverage. Plus, watch your savings grow with our 401(k) matching program.
• Generous Time Off: Recharge and rejuvenate with 15+ holidays, three weeks of paid vacation, a week of sick leave, and an extended holiday break for quality family time (skeleton crew operations).
• Celebrate You: Enjoy a paid day off on your birthday and another on our annual "CEO Thank You Day" in March.
• Thrive Together: Build lasting connections and strengthen your skills through annual & quarterly engaging company-wide events and growth opportunities.
• Fuel Your Focus: Stay energized and inspired with our fully stocked kitchen featuring delicious snacks, meals, and drinks.
• Convenient Commute: Easily access our office with a prime location near I-70.

FairCom’s long and dynamic history has been supported by a diverse team of coworkers, which we feel honored to have. We are proud to be an equal opportunity employer and are committed to providing a working environment where diversity is celebrated.  We believe all people deserve to be treated with dignity and respect, and we do not tolerate any behavior that runs contrary to this fundamental right, such as discrimination and harassment of any kind. We are thankful for every person who engages in our recruitment process and promise that all applicants will be considered for employment based solely on merit and qualifications directly related to professional competence, and without any regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, genetic information, pregnancy, veteran, disability, marital status, or any other basis protected by law.