Unemployment Claims Analyst -Remote

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

We would love you to join us at Experian in helping us to shape the future of employer services for Human Resources compliance and outsourcing. We are looking for an Unemployment Claims Analyst to partner with our clients in managing the unemployment claims process and guide communication between the employer and the state agencies. You will report to the Senior Regional Manager of Client Delivery and work remotely.

What you'll do:

• You will coordinate with clients to gather all relevant information necessary to respond to unemployment claims and wage audits
• You will file appeals to determinations with state agencies to request hearings be scheduled
• You will prepare and submit comprehensive responses to the state request for information that provides the best chance of a successful outcome
• You will field, assess, and respond to requests for additional information from state agencies
• You will develop partnerships with client contacts and use those relationships to coach on what additional steps or processes to have more successful outcomes
• You will analyze unfavorable determinations and advise clients on likelihood of success on appeal
• You will prioritize tasks and make sure to complete any pending items in a timely manner

• Experience in unemployment claims or unemployment processes
• Experience prioritizing multiple work tasks
• Experience building and maintaining relationships with internal and external partners
• Experience voicing feedback on current processes and problems, as well as, coming up with solutions for any identified issues

Benefits/Perks:

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Fully remote environment
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

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