Team Lead: Pricing

Work Standards:

• Applies the highest quality standard in all areas of responsibility 
• Demonstrates strong client service skills, teamwork, and collaboration 
• Proactively plans and multitasks to maximize productivity 
• Meets all quality and productivity metrics and demonstrates strong teamwork and collaboration 
• Support and promote company policies and procedures 
• Proactive and effective escalation to appropriate management 
• Ensure that the quality policy program is understood, implemented, and maintained; identify, prevent, or correct any departures from the quality system 
• Enforces safety policies across all areas of responsibility 
• Perform all functions in support of and in compliance with all state and federal employment regulations 
• Communicates effectively with client staff members 
• Conducts all activities in a safe and efficient manner 
• Performs other duties as assigned

Leader of Direct Reports: 

• Foster a positive and professional work environment 
• Communicate a clear vision and motivate staff to excel 
• Monitor and approve employees’ time worked through time-entry system 
• Follow communication plan policy for regular meetings as directed by your business unit 
• Coach, train, and develop others within the group with respect to their personal development to maximize performance 
• Manage workflow and perform daily monitoring to meet customer service needs and KPI 
• Conduct semi-annual performance reviews and interview applicants 
• Perform training record review for direct reports 
• Ensure data integrity record keeping to maintain compliance 
• Confront and address problems, concerns and performance issues in real time 
• Expand self-awareness and develop leadership skills as defined; attend applicable leadership training based on identified needs 
• Effectively delegate and exercise accountability of self and others 
• Serve as floor supervisor on a daily basis, effectively transition from peer to leader 
• Participate in succession planning with supervisor in preparation for growth of team and self Customer Obsession: Support and coordinate information for calls/audits Numeracy: Basic understanding of quoting process. Identify and take action when pricing is inaccurate.

Minimum Qualifications:

• Bachelor's degree or equivalent experience
• Minimum 3 years' professional experience
• Background or understanding of Client Pricing, Project Scope Creation, or Biopharmaceutical Analytical Testing
• Authorization to work in the United States indefinitely without restriction or sponsorship

Position will be Full-Time, First Shift, 8am-5pm Monday-Friday.. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply. 

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.