Training Coordinator

The Training Coordinator will oversee the entire training initiative, ensuring the effective deployment of resources and maintaining alignment with DOE’s goals.

Key duties include:

• Project Management and Coordination: Serve as the primary point of contact between DOE and the vendor, ensuring alignment between DOE’s needs and the proposed training solutions. Create and maintain a project timeline, identifying key milestones for training delivery across all five boroughs. Coordinate logistics for all training sessions, including venue selection (if in-person), virtual platform setup, equipment management, and resource distribution. Create multiple different tools and avenues to implement user training and support (videos, office hours, quick reference guides, FAQs, training modules, in-person training, on-site support, synchronous and asynchronous resources).
• KPI and Progress Reporting: Develop, monitor, and report on key performance indicators (KPIs) for training effectiveness, including attendance rates, participant engagement, and post-training assessments. Provide weekly and monthly progress reports to DOE leadership, including. Attendance Tracking: Ensure all users complete the necessary training sessions. Engagement Metrics: Track user participation, including questions asked, feedback received, and participation rates in interactive activities. Post-Training Assessments: Monitor results of user feedback surveys, quizzes, and knowledge checks to assess the effectiveness of training and areas needing improvement. Use these metrics to continuously adjust the training delivery approach and refine content.
• Quality Assurance and Consistency: Oversee trainers to ensure consistent content delivery and training quality across boroughs. Conduct regular check-ins with each borough trainer to gather feedback and ensure uniformity in content, approach, and execution.
• Training Resource Development: Collaborate with DOE’s IT and instructional design teams to create and refine training materials. Ensure that all training materials, including guides, presentations, and videos, are up-to-date and accessible to users with varying levels of technical knowledge. Develop and distribute job aids, cheat sheets, and FAQs to support users in post-training.
• Follow-Up Support Coordination: Coordinate post-training support through virtual office hours, one-on-one sessions, or helpdesk resources to ensure users have ongoing access to assistance. Design and implement a follow-up communication plan, ensuring that users can easily access additional resources and ask questions.

• 6+ years in Project Management, particularly in coordinating training programs.
• 3+ years of experience developing or refining training materials.
• Experience in tracking and reporting on training effectiveness, such as attendance and engagement metrics.
• Proven ability to coordinate logistics and resources for large-scale training, both in-person and virtual.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Project).
• Strong communication and organizational skills.
• Ability to analyze training performance and adjust strategies based on feedback.
• Experience managing multiple tasks and meeting deadlines.

Essential Network Security (ENS) Solutions, LLC is a service-disabled veteran owned, highly regarded IT consulting and management firm. ENS consults for the Department of Defense (DoD) and Intelligence Community (IC) providing innovative solutions in the core competency area of Identity, Credential and Access Management (ICAM), Software Development, Cyber and Network Security, System Engineering, Program/Project Management, IT support, Solutions, and Services that yield enduring results. Our strong technical and management experts have been able to maintain a standard of excellence in their relationships while delivering innovative, scalable and collaborative infrastructure to our clients.

Why ENS?

• Free Platinum-Level Medical/Dental/Vision coverage, 100% paid for by ENS
• 401k Contribution from Day 1
• PTO + 11 Paid Federal Holidays
• Long & Short Term Disability Insurance
• Group Term Life Insurance
• Tuition, Certification & Professional Development Assistance
• Workers’ Compensation
• Relocation Assistance