Customer Service and Dispatch Coordinator
Description
Are you a people-first multitasker who thrives in fast-paced environments? Do you love solving problems, keeping things running smoothly, and being the go-to person others can rely on? Join our team as a Service Coordinator & Dispatcher, where you'll be the key link between our valued clients and our talented technicians.
This isn’t your typical desk job — it’s a dynamic role where you’ll keep schedules moving, clients happy, and technicians set up for success. You’ll play a crucial role in delivering a seamless, high-quality service experience every single day.
Be the key link between our clients and technicians, ensuring top-tier service, efficient scheduling, and a smooth customer experience. This role blends relationship management with fast-paced dispatch coordination.
Why Join Us?
- Make an impact: You’ll be at the center of operations, helping customers and technicians succeed.
- Never be bored: Every day brings new challenges and opportunities to shine.
- Grow with us: We value learning and development — you’ll have room to expand your skills and your role.
- Supportive culture: Join a tight-knit team that thrives on collaboration.
Job Responsibilities:
- Serve as the main contact for residential and commercial clients
- Respond to client inquiries same day
- Schedule and confirm maintenance visits; keep contracts up to date
- Handle billing follow-ups and resolve service issues
- Identify upsell opportunities and coordinate with install/project teams
- Support technicians with smart scheduling, routing, and real-time dispatch
- Prioritize jobs based on urgency, location, and skillset
- React quickly to changing needs or emergencies, solving problems as they arise with professionalism and calm.
- Track and drill down to root causes that prevent technician success, taking corrective action as needed.
- Triage and prioritize service calls based on location, urgency, and technician skill set.
- Communicate updates, delays, and follow-ups to clients and techs
- Troubleshoot recurring problems and improve field efficiency
- Automate processes and look for opportunities for improvement
Required Skills & Experience:
- 1+ year in a service trade (HVAC preferred)
- 1–2 years in dispatch, coordination, or customer service roles
- Associate’s degree or higher (or equivalent experience)
- Strong multitasking and communication skills
- High emotional intelligence and problem-solving ability
- Proficient in Microsoft Office (Word, Outlook, Excel, Teams)
- Detail-oriented, motivated, and a team player
Requirements
Eligibility Requirements
- Employment/education will be verified.
- Applicants must be currently authorized to work in the United States on a full-time basis.
- Encon is a drug free workplace and requires post-offer pre-employment drug testing.
- Must have reliable transportation with a valid driver’s license.
Benefits include:
- Quarterly discretionary bonus
- Medical, Dental, Vision + 401K match
- $50,000 life insurance for free!
Encon Heating & AC complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Encon Heating & AC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
CT LIC # HTG-0386317-S1
Putnam NY LIC# 31097
Westchester NY LIC # WC-33774-H21
MEC # 1093
AA/EOE
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Beltone New England seeks an upbeat Front Desk Associate to provide excellent patient support and manage office administrative tasks in Woonsocket, RI.
A bilingual Patient Scheduling Coordinator role focused on patient engagement and appointment coordination at a nationwide outpatient clinic network.
Sedgwick is hiring a Licensed Auto Insurance Agent to provide exceptional, compliance-focused customer service remotely for their leading electric vehicle insurance operations.
Senior Customer Success Manager role at Smartsheet to lead enterprise customer success teams and drive adoption and growth.
Provide exceptional customer service and technical support as a full-time onsite call center representative with MCI's OnBrand24 in Savannah, GA.
Culligan Water is looking for an onsite Customer Service Representative and Office Assistant in Chesterfield, MO to deliver exceptional customer experiences and support administrative functions.
An experienced customer support leader is needed to drive global strategy and execution for Coupa's Customer Support Center of Excellence, enhancing service delivery and customer satisfaction through innovation and collaboration.
Entrata is hiring an entry-level Insurance Customer Service Representative in Lehi, UT to deliver responsive customer support and contribute to a leading property management software company.
Sedgwick seeks a detail-oriented Auto Claims Representative to efficiently handle auto property damage and injury claims within a supportive, values-driven workplace.
National General is hiring a Remote Field Auto Claims Representative in Oklahoma to handle and audit auto damage claims with strong estimating skills and P&C licensing.
Contribute to mental wellness as a part-time Warmline Operator providing empathetic peer support across Oregon during sunrise hours.
Jiffy.com is looking for a skilled Customer Operations Representative to optimize processes and improve the overall customer journey in a hybrid work setting.
Serve as a trilingual Mixteco-English-Spanish interpreter and coordinator dedicated to improving healthcare language access and equity in California.
For over 50 years, ENCON has earned a reputation for raising the standard of excellence in the field and commitment to customer service. This dedication has made us Connecticut’s premier mechanical contracting firm. ENCON is a premier design-buil...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
