Customer Experience Partner (US, Remote)
Skills
- 3+ years in Customer Success, Implementation, or Account Management within SaaS.
- Technical configuration skills including HTML/CSS, JSON, XML.
- Ability to analyze usage data and translate insights into recommendations.
- Strong written and verbal communication for diverse audiences.
- Organizational skills to manage multiple accounts and projects concurrently.
- Comfort simplifying technical concepts for non-technical users.
- Willingness to travel up to 20%.
Responsibilities
- Lead customer technical configurations and environment setup to accelerate time-to-value.
- Serve as primary post-sale contact managing onboarding, adoption, and ongoing customer success.
- Deliver product overviews, workflow recommendations, and administrator guidance.
- Monitor usage and customer health, using data to identify risks and opportunities.
- Conduct strategic check-ins and enablement to reinforce value and drive feature adoption.
- Partner cross-functionally with Account Management, Product, and Customer Academy.
- Maintain accurate account documentation, implementation plans, and progress toward KPIs.
Education
- Bachelor’s degree preferred or equivalent professional experience.
- Relevant certifications or coursework in customer success, product training, or data analysis are a plus.
Benefits
- Base pay range $100,000–$130,000 per year.
- Significant equity package.
- Generous health benefits.
- 401(k) with 4% company match.
- Flexible PTO plus additional mental health days.
- Fully remote work environment.
- Opportunity to influence product and have measurable impact on behavioral health outcomes.
Average salary estimate
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