Membership sales associate / customer service job where you can positively change the lives of clients in a meaningful way.
Elements Massage Richmond is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.
Our Brand Promise:To better the lives of everyone we touch.
At Elements Massage, we believe in creating a welcoming and therapeutic environment—for our clients and our team. We're currently looking for a Retail Sales Associate / Customer Service Associate who’s passionate about delivering exceptional service and enjoys working in a client-focused setting.
We’re looking for someone who:
Can confidently follow a structured sales process to promote our membership program
Loves engaging in meaningful conversations—and knows the power of listening
Turns feedback or challenges into opportunities to deliver unforgettable service
Has previous retail or customer service experience, ideally in a spa, wellness, or hospitality setting
Is comfortable with basic computer systems for scheduling and payment processing
Is enthusiastic about creating a positive work culture for both clients and teammates
As the first and last point of contact, you play a vital role in creating an outstanding studio experience. Your responsibilities include:
Greeting clients warmly and ensuring a smooth check-in/check-out process
Educating clients on the benefits of our Elements Wellness Program, a no-hassle membership plan
Following a proven sales process to help clients find the best wellness solutions for their needs
Answering phone calls and assisting with scheduling and general inquiries
Collaborating with managers and massage therapists to create a seamless and caring environment for every client
Hourly pay: $12.50–$14 based on experience
Sales bonuses: Earn more through our monthly Wellness Program incentives
Dental contribution
One complimentary massage per month—because your well-being matters too
If you're energized by helping others, enjoy being part of a supportive team, and thrive in a wellness-driven environment, we’d love to hear from you.
Apply today—and help us better the lives of everyone we touch.
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Engage and support clients as a Wellness Membership Advisor at Elements Massage, promoting membership sales and exceptional customer service in a wellness-focused retail environment.
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Bettering the lives of everyone we touch.
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