Business Service Representative

Overview

Salary: $48,000/year

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Business Services Representative position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Overall responsibility for building business relationships with current, former, and new clients.

Responsibilities

· Establish working relationships with local employers; interact with personnel and/or manager responsible for the hiring of new employees

· Conduct outreach calls to area employers, send emails, and complete blitz logs with the intent of setting up informative meetings that will educate businesses on all PA CareerLink® services

· Review participant employment skills and match with active job postings, work experience opportunities, and training opportunities

· Coordinate and host job fairs and hiring events

· Utilize CWDS Job Matching tool to support employers in finding qualified candidates for open and approved job postings.

· Collect information from employers to review the work experience and the satisfaction of the employer experience

· Develop work-based training opportunities with local businesses, including incumbent worker training, OJTs, apprenticeships, and youth work experience.

· Build strong relationships with the employer community in Chester County

· Work in partnership with all PA CareerLink® Chester County staff, including local providers, to help fill job leads.

· Partner with the CCWDB to establish a cadence of communication, including regular meetings and submission of performance reports

· Promote all facets of business services, including work-based learning opportunities, recruitment events, and information on tax credits and training funds, to raise awareness and increase utilization of PA CareerLink® Delaware County by employers.

· Share employer success stories through videos and testimonials that highlight the benefits of utilizing services.

· Attend all key events, join relevant associations, and host networking events at local employers, union facilities, and at the PA CareerLink® Chester County.

· Ensure job seekers are appropriately prepared to engage with employers by providing resources, referrals, and documentation of services.

· Promote employer partner opportunities and prescreen, coach, and refer job seekers to employers through virtual or in-person Interview Prescreen Days.

· Host application sessions where staff will assist jobseekers on the completion of online applications.

· Review Job Seekers resumes and provide feedback on improvements specific to industry information

· Offer monthly educational webinars for employers on a variety of business related topics

· Meet performance criteria on a weekly, monthly and annual basis.

· Conduct Job Task Analysis as requested.

· Enter employer information into all appropriate databases and monitor employer activities

· Work both traditional and non-traditional hours, such as nights and weekends based on the request to attend employer events in the community

· Understand and promote all facets of Business Services as it relates to PA CareerLink® Chester County.

· Collaborate with Hire One

· Other opportunities as available

Qualifications

• Marketing and sales experience preferred.

• Customer service experience required.

• Must be comfortable making presentations to large groups of people.

• Must be able to work independently with little or no supervision.

• Good interpersonal skills.

• Must be computer literate.

• Valid Driver’s License and an automobile are required.

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified.