Fast Facts

The Customer Support Specialist is a full-time role focused on delivering high-quality customer service across various communication channels, resolving customer issues efficiently while maintaining professionalism.

Responsibilities: Handle customer interactions courteously, identify and resolve issues, adhere to company policies, document customer interactions, and coordinate with other departments when necessary.

Skills: Strong verbal and written communication skills, proficiency in Microsoft Office, and experience in customer service or technical support.

Qualifications: 2+ years of experience in customer service or technical support preferred, with a high school diploma or GED; an associate degree is a plus.

Location: United States

Compensation: Not provided by employer. Typical compensation ranges for this position are between $35,000 - $55,000.

The Customer Support Specialist role is a full-time position that delivers high quality customer support across different communication channels according to defined procedures, respecting quality and time. This role is responsible for ensuring customer issues and requests are resolved in a timely manner, while maintaining a positive, empathetic and professional attitude at all times. A successful candidate is an excellent communicator, enjoys solving problems and has a passion for customer service. Their ability to interact professionally and expeditiously with customers is of the upmost importance. This position reports to the Customer Support Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle inbound and outbound customer interactions in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve issues
• Follow all required scripts, policies, and procedures
• Comply with requirements surrounding confidential information and personal information
• Utilize knowledge base and training to accurately answer customer questions
• Research systems to find information to assist the customer
• Accurately document and process customer issue and resolution in appropriate systems
• Coordinate with other departments to resolve issues as applicable
• Escalate or redirect technical issues beyond experience level to the appropriate team or team member
• Escalate customer issues to management for resolution as needed
• Ensure first call resolution through problems solving and effective call handling
• Meet or exceed all metrics and performance measurements
• Participate in ongoing proprietary product training and certification programs
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processe
• Adhere to all attendance and work schedule requirements

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE

• 2+ years of experience in customer service, technical support, chat, or administrative support in a contact center environment
• High School Diploma or GED required
• Associate degree preferred, or equivalent combination of education and work experience
• Excellent verbal and written communication skills required
• Proficient computer skills including proficiency in Microsoft Office (Outlook and MS Word) required
• Experience with Salesforce, a plus

SPECIALIZED KNOWLEDGE SKILLS, and ABILITIES

• Exhibit a passion for exceptional customer service
• Demonstrate professionalism and a positive attitude
• Show strong initiative and ability to self-manage
• Demonstrate effective written and oral communication skills
• Show ability to work under pressure, manage multiple priorities and meet deadlines in a fast-paced environment
• Demonstrate excellent problem solving, analytical skills and strong attention to detail
• Demonstrate exceptional soft skills, showing the ability to fill voids and gaps in conversation with appropriate small talk
• Assimilate and apply new job-related information in a timely manner
• Set high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks
• Embrace working in a collaborative team environment, but can manage themselves independently
• Willingness to work extended hours as needed

Job Application Deadline: October 21, 2025